Field Technical Service Specialist – Sydney

Solenis LLC; Sydney; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career development and training

Autonomy in role

Diverse industries exposure

Job summary

Diversey is seeking a hands-on Technical Service Representative to support customers across North Sydney, Northern Beaches, Hornsby and Parramatta. This field-based role involves installing, maintaining, and servicing dispensing equipment while delivering on-site training and technical support.

You will work autonomously, build strong customer relationships, respond to breakdowns, document service activities, and contribute to safety and compliance.

Qualifications

• Experience in field service, equipment maintenance or technical support.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• Ability to work autonomously and manage competing priorities.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

Skills

Field service experience

Mechanical aptitude

Troubleshooting

Customer communication

Training delivery

Autonomy

CRM & training records

Tools

Service management systems

Job description

Diversey is seeking a hands-on Technical Service Representative to support customers across North Sydney, Northern Beaches, Hornsby and Parramatta. This field-based role involves installing, maintaining, and servicing dispensing equipment while delivering on-site training and technical support.

You will work autonomously, build strong customer relationships, respond to breakdowns, document service activities, and contribute to safety and compliance.