Field Service Engineer – Sydney, Product Innovation

Datalogic; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Datalogic is seeking a Field Service Engineer based in Sydney, Australia, to lead installation, configuration, and commissioning of equipment at customer sites. You will perform preventive maintenance, train customers, and ensure safety procedures are followed, while providing remote and on-site support.

You will work closely with sales and technical teams, support pre- and post-sales activities, and travel regionally up to ~30% to meet customer needs and project timelines.

Qualifications

• Diploma or BS in Electrical, Electronic, or Mechatronics Engineering.
• Fluent in English.
• 5+ years of experience in Transportation and Logistics products and applications.
• Strong mechanical and troubleshooting abilities.

Responsibilities

• Install (mechanical, cabling), configure and start-up Datalogic equipment at customer site per specs to high quality standards.
• Perform preventive maintenance within quoted timelines.
• Adjust or replace onsite Datalogic devices in customer systems.
• Train customers on how their Datalogic equipment functions and how to fix/replace devices.
• Adhere to safety and security onsite procedures and standards.
• Provide remote support (phone, remote dial-in) for product configuration or problem solving.
• Escalate to higher technical levels when issues cannot be solved locally.
• Prepare timely and accurate service reports and expense reports.
• Assist with technical assessments of customer applications and requirements in pre-sales and post-sales support.
• Collaborate with sales teams, assess technical problems from customer samples, and propose solutions.
• Support beta customers and demonstrate products at trade shows; prepare and deliver technical seminars.

Skills

Mechanical aptitude

Communication

Problem solving

English proficiency

Education

Diploma or BS in Electrical, Electronic, or Mechatronics Engineering

Job description

Datalogic is seeking a Field Service Engineer based in Sydney, Australia, to lead installation, configuration, and commissioning of equipment at customer sites. You will perform preventive maintenance, train customers, and ensure safety procedures are followed, while providing remote and on-site support.

You will work closely with sales and technical teams, support pre- and post-sales activities, and travel regionally up to ~30% to meet customer needs and project timelines.