Field Service Technician – Dispensing Systems & Training

Diversey; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career development

Technical training opportunities

Autonomy in role

Diverse industry exposure

Job summary

Diversey is seeking a hands-on Technical Service Representative to support customers in North Sydney, Northern Beaches, Hornsby and Parramatta. The role focuses on installation, maintenance and servicing of dispensing equipment, with training and technical support to customers.

Ideal candidates are self-motivated, customer-focused professionals with strong organisational skills and practical problem-solving abilities. A driver’s licence and intermediate reporting skills are required.

Qualifications

• Experience in field service, equipment maintenance or technical support.
• Strong mechanical aptitude and troubleshooting skills.
• Excellent communication and customer relationship management skills.
• Ability to work autonomously and manage competing priorities.
• Strong attention to detail and commitment to quality service delivery.
• Experience delivering training or coaching customers is highly regarded.
• A current driver’s licence.
• Intermediate technology skills for reporting and service management systems.

Responsibilities

• Install and commission dispensing and dosing equipment at customer sites.
• Perform preventative maintenance, servicing and repairs.
• Respond to customer breakdown calls and technical support requests.
• Conduct customer training and ensure training records are completed.
• Build strong relationships with store managers, operators, engineers and other customer stakeholders.
• Monitor equipment performance and identify opportunities for improvement.
• Support new customer and site rollouts across multiple industry sectors.
• Complete service reporting and documentation through company systems.
• Maintain safety documentation and Safety Data Sheets (SDS).

Skills

Field service

Mechanical aptitude

Communication

Autonomy

Attention to detail

Training customers

Driver's licence

Reporting systems

Service management systems

Tools

Reporting software

Service management systems

Job description

Diversey is seeking a hands-on Technical Service Representative to support customers in North Sydney, Northern Beaches, Hornsby and Parramatta. The role focuses on installation, maintenance and servicing of dispensing equipment, with training and technical support to customers.

Ideal candidates are self-motivated, customer-focused professionals with strong organisational skills and practical problem-solving abilities. A driver’s licence and intermediate reporting skills are required.