Field Support Technicians

DXC Technology Company; Brisbane; Sur place; AUD 65 000 - 85 000; Plein temps

Résumé du poste

DXC Technology is seeking Field Support Technicians in Brisbane to provide IT support to customers across workplace environments. You will assist end users with technology needs, set up and troubleshoot devices, and maintain accurate incident and service records.

This role includes on-call duties, standard business hours with occasional after-hours, and limited monthly work-from-home flexibility. A valid Australian driver’s license is required, and pre-employment screening may apply.

Qualifications

• Experience with desktop support across various hardware and software.
• Ability to document incidents and service requests clearly.
• Strong written and verbal communication skills.
• Capable of prioritizing tasks and managing workload.
• Valid Australian driver’s license required.
• Ability to work independently and with technical teams.

Responsabilités

• Provide desktop support to a range of users, including executives.
• Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Support users face to face, by phone, and via remote tools.
• Record and manage IT assets, incidents, and service requests.
• Follow health and safety requirements and complete tasks within service timeframes.

Connaissances

Computer hardware

Operating systems

Attention to detail

Prioritization

Time management

Communication skills

Customer focus

Independent work

Team collaboration

Driver's license

Description du poste

DXC Technology is seeking Field Support Technicians based in Brisbane to provide IT support to customers across a range of workplace environments. The role involves supporting end users with their day-to-day technology needs, maintaining workplace equipment, and ensuring incidents and service requests are recorded and managed accurately.

Work Arrangement

On-call requirement, car etc: On Call

Shift work or no: No (8-4 or 9-5)

WFH flexibility: once a month

When are we looking for the desired candidate to start (roughly): next 4-6 weeks.

Responsibilities

• Provide desktop support to a range of users, including senior executives.
• Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Support users face to face, by telephone, and through remote support tools.
• Perform routine maintenance and basic troubleshooting of end-user hardware and software.
• Accurately record and manage IT assets, incidents, service requests, and work orders.
• Service Now experience is a plus.
• Prioritize incoming requests and existing work based on urgency and business requirements.
• Maintain accurate service records, time entries, and technical notes.
• Follow workplace health and safety requirements to protect yourself, colleagues, and customers.
• Complete assigned tasks within agreed service timeframes.

Knowledge and skills

• A working knowledge of computer hardware and operating systems.
• Strong attention to detail and accuracy.
• The ability to manage competing priorities and organize workloads.
• Clear written and verbal communication skills.
• A customer-focused approach and the ability to assist users with varying levels of technical knowledge.
• The ability to work independently and collaboratively with colleagues and other technical teams.
• Good time management and organizational skills.
• A professional approach to customer interactions.
• A current Australian driver's license.

Additional information

Successful applicants must be able to meet DXC's pre-employment screening requirements, which may include a National Police Check, employment screening, and drug and alcohol testing.

Company culture

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.