Service Desk Analyst Level 1

DXC Technology Company; Victoria; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Paid training

Career progression

Collaborative team

Diversity & inclusion

Job summary

DXC Technology in Geelong is seeking an entry-level Level 1 Service Desk Analyst. You’ll be the first point of contact, listening, troubleshooting, and delivering great service with a supportive team around you. No degree or prior experience is required.

If you’re friendly, quick to learn, organized, and have clear communication, this could be your ticket to starting a career in tech. This onsite role is based at our Geelong client office, with paid training and clear career pathways.

Qualifications

• Friendly, customer-focused attitude.
• Excellent verbal and written communication.

Responsibilities

• As the first point of contact for customers needing help, listen, problem‑solve and provide great service with team support.
• Handle inquiries, troubleshoot issues and ensure customer satisfaction.

Job description

Job Description

“DXC is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, global services, imaging and printing. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

Kickstart Your Career in Tech – No Degree Needed!

We get it—IT jobs can sound intimidating. But this isn’t your typical tech job.

We’re looking for people—friendly, curious, and switched‑on individuals to join our energetic Service Desk team at DXC Technology in Geelong.

No degree or experience in this role? No problem. If you’re great at chatting with people, can stay calm under pressure, and love solving problems, this could be your ticket to starting a career in technology.

About the Role

As a Level 1 Service Desk Analyst, you’ll be the first point of contact for customers needing help. You’ll listen, problem‑solve, and provide great service—all with the support of a fantastic team around you.

What We’re Looking For

• You enjoy helping others and having a chat


• You learn fast and are open to new challenges


• You’re organised and reliable


• You’ve got strong communication skills (verbal and written)


• You’re keen to grow your career (and your tech skills!)


• You’re an Australian Citizen


• You’re able to work onsite at our client office in Geelong (mandatory)

Here’s What You’ll Get

• A job that’s more about people than computers


• Paid training—so you learn everything you need on the job


• Supportive managers and a fun, collaborative team


• Career pathways in tech, even if you’re just starting out


• A workplace that values diversity, inclusion, and community

We’re committed to building better futures—for our customers, employees, and local communities. At DXC, we believe in bringing your whole self to work.

If you’re ready to get your foot in the door of the IT world, we’d love to hear from you.

Trust, Transform & Thrive

with a company whose mission is to lead clients on their digital transformation journeys, DXC Technology will be recognized globally as a force multiplier, enabling clients to seize the opportunities presented by today's rapidly changing technologies.

If you are a self‑starter with a strong customer focus and a results-oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.“

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.More information on employment scams is available here.