Service Desk Analyst Level 1

DXC Technology; Geelong; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Paid training

Supportive managers & team

Career pathways in tech

Inclusive workplace

Job summary

DXC Technology in Geelong is seeking a Level 1 Service Desk Analyst to be the first point of contact for customers needing help. You will listen, troubleshoot, and provide great service with support from a fantastic team.

Great communicators who stay calm under pressure will thrive, with paid training and clear career pathways in tech. This role requires Australian citizenship and onsite work at the Geelong client office.

Qualifications

• No degree or prior IT experience required.
• Excellent verbal and written communication.
• Ability to stay calm under pressure and solve problems.
• Willingness to learn and grow your career in tech.
• Must be an Australian citizen and able to work onsite in Geelong.

Responsibilities

• Be the first point of contact for customers needing help.
• Listen, troubleshoot, and resolve issues with the support of a team.
• Provide friendly, helpful service and document interactions.

Skills

Customer service

Communication skills

Problem-solving

Teamwork

Calm under pressure

Australian citizenship

Job description

Job Description

“DXC is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, global services, imaging and printing. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.

Kickstart Your Career in Tech – No Degree Needed!

We get it—IT jobs can sound intimidating. But this isn’t your typical tech job.

We’re looking for people—friendly, curious, and switched‑on individuals—to join our energetic Service Desk team at DXC Technology in Geelong.

No degree or experience in this role? No problem. If you’re great at chatting with people, can stay calm under pressure, and love solving problems, this could be your ticket to starting a career in technology.

About The Role

As a Level 1 Service Desk Analyst, you’ll be the first point of contact for customers needing help. You’ll listen, problem‑solve, and provide great service—all with the support of a fantastic team around you.

What We’re Looking For

• You enjoy helping others and having a chat
• You learn fast and are open to new challenges
• You’re organised and reliable
• You’ve got strong communication skills (verbal and written)
• You’re keen to grow your career (and your tech skills!)
• You’re an Australian Citizen
• You’re able to work onsite at our client office in Geelong (mandatory)

Here’s What You’ll Get

• A job that’s more about people than computers
• Paid training—so you learn everything you need on the job
• Supportive managers and a fun, collaborative team
• Career pathways in tech, even if you’re just starting out
• A workplace that values diversity, inclusion, and community

We’re committed to building better futures—for our customers, employees, and local communities. At DXC, we believe in bringing your whole self to work.

If you are a self-starter with a strong customer focus and a results‑oriented approach complimented by your strong verbal and written communication skills, we would like to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.