Field Support Technicians

DXC Technology; Brisbane; On-site; AUD 45,000 - 60,000; Full time

Job summary

DXC Technology Brisbane is seeking Field Support Technicians to provide IT support to customers across a range of workplace environments. You will assist end users with day-to-day technology needs, set up and troubleshoot laptops, desktops, mobile devices, and peripherals, and log incidents with ServiceNow where applicable.

Work arrangement includes on-site duties with occasional WFH flexibility once a month, and a start window of 4–6 weeks.

Qualifications

• Experience providing desktop and end-user support to a range of users.
• Ability to configure, maintain and troubleshoot laptops, desktops and mobile devices.
• Clear communication and strong organization to manage incidents and assets.

Responsibilities

• Provide desktop support to a range of users, including senior executives.
• Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Support users face to face, by telephone, and through remote support tools.
• Perform routine maintenance and basic troubleshooting of end‑user hardware and software.
• Accurately record and manage IT assets, incidents, service requests, and work orders.
• Service Now experience is a plus.
• Prioritize incoming requests and existing work based on urgency and business requirements.
• Maintain accurate service records, time entries, and technical notes.
• Follow workplace health and safety requirements to protect yourself, colleagues, and customers.
• Complete assigned tasks within agreed service timeframes.

Skills

Desktop support

End-user support

Time management

Communication skills

Customer service

Independence

Tools

ServiceNow

Job description

Job Description: DXC Technology is seeking Field Support Technicians based in Brisbane to provide IT support to customers across a range of workplace environments. The role involves supporting end users with their day‑to‑day technology needs, maintaining workplace equipment, and ensuring incidents and service requests are recorded and managed accurately. Work Arrangement : On-call requirement, car etc: On Call Shift work or no: No (8-4 or 9-5) WFH flexibility: once a month When are we looking for the desired candidate to start (roughly): next 4-6 weeks.

Responsibilities

• Provide desktop support to a range of users, including senior executives.
• Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals.
• Support users face to face, by telephone, and through remote support tools.
• Perform routine maintenance and basic troubleshooting of end‑user hardware and software.
• Accurately record and manage IT assets, incidents, service requests, and work orders.
• Service Now experience is a plus.
• Prioritize incoming requests and existing work based on urgency and business requirements.
• Maintain accurate service records, time entries, and technical notes.
• Follow workplace health and safety requirements to protect yourself, colleagues, and customers.
• Complete assigned tasks within agreed service timeframes.

Knowledge and skills

• A working knowledge of computer hardware and operating systems.
• Strong attention to detail and accuracy.
• The ability to manage competing priorities and organize workloads.
• Clear written and verbal communication skills.
• A customer‑focused approach and the ability to assist users with varying levels of technical knowledge.
• The ability to work independently and collaboratively with colleagues and other technical teams.
• Good time management and organizational skills.
• A professional approach to customer interactions.
• A current Australian driver's license.

Additional information

• Successful applicants must be able to meet DXC's pre‑employment screening requirements, which may include a National Police Check, employment screening, and drug and alcohol testing.

At DXC Technology, we believe strong connections and community are key to our success.

Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

We’re committed to fostering an inclusive environment where everyone can thrive.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry‑Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.