Service Desk Analyst Level 1

PHET Enterprise Services (AP) Limited, Philippines Regional Operating Headquarters; Geelong; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Job summary

DXC Technology in Geelong is hiring a Level 1 Service Desk Analyst for an entry-level IT role. You’ll be the first point of contact, listen to customer needs, and provide basic problem-solving support with a collaborative team around you.

No degree is required, and training is provided on the job. The role emphasizes people skills, clear communication, and the opportunity to grow your tech career in a supportive environment.

Qualifications

• No degree required.
• Strong verbal and written communication skills.
• Comfortable learning on the job and asking questions.
• Able to stay calm under pressure and manage multiple tasks.

Responsibilities

• Be the first point of contact for customers seeking IT help.
• Troubleshoot basic technical issues and document steps taken.
• Escalate complex problems to the Service Desk while keeping customers informed.

Skills

Customer service

Communication

Problem solving

Teamwork

Active listening

Job description

Job Description: “DXC is a leading global provider of products, technologies, solutions and services to consumers and business. The company's offerings span IT infrastructure, global services, imaging and printing. We invent, engineer and deliver technology solutions that drive business value, create social value and improve the lives of our customers.”

Kickstart Your Career in Tech – No Degree Needed!

We get it—IT jobs can sound intimidating. But this isn’t your typical tech job. We’re looking for people—friendly, curious, and switched‑on individuals to join our energetic Service Desk team at DXC Technology in Geelong. No degree or experience in this role? No problem. If you’re great at chatting with people, can stay calm under pressure, and love solving problems, this could be your ticket to starting a career in technology.

About the Role:

As a Level 1 Service Desk Analyst, you’ll be the first point of contact for customers needing help. You’ll listen, problem‑solve, and provide great service—all with the support of a fantastic team around you.

What We’re Looking For:

• You enjoy helping others and having a chat
• You learn fast and are open to new challenges
• You’re organised and reliable
• You’ve got strong communication skills (verbal and written)
• You’re keen to grow your career (and your tech skills!)
• You’re an Australian Citizen
• You’re able to work onsite at our client office in Geelong (mandatory)

Here’s What You’ll Get:

• A job that’s more about people than computers
• Paid training—so you learn everything you need on the job
• Supportive managers and a fun, collaborative team
• Career pathways in tech, even if you’re just starting out
• A workplace that values diversity, inclusion, and community

We’re committed to building better futures—for our customers, employees, and local communities. At DXC, we believe in bringing your whole self to work. If you’re ready to get your foot in the door of the IT world, we’d love to hear from you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.