TechBar Analyst

DXC Technology Company; Ryde; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

DXC Technology is seeking a TechBar Analyst to provide high-quality IT support in a modern workplace, serving as a key contact for end users. The role combines technical capability with proactive engagement to enhance user productivity and experience, aligning with ServiceNow-based service management practices.

The position focuses on delivering front-line support, resolving incidents, and enabling secure, modern workplace practices across devices, collaboration tools, and meeting room

Qualifications

• Experience in end-user or TechBar support.
• Strong troubleshooting skills.
• Microsoft 365 and collaboration tools experience.
• ServiceNow or ITSM tool usage.
• Understanding of device lifecycle.
• Basic ITIL knowledge.
• Customer service experience.

Responsibilities

• Deliver front-line TechBar support with a strong customer service focus.
• Resolve incidents and service requests efficiently.
• Proactively assist users and identify improvement opportunities.
• Support devices, mobility, collaboration tools, and meeting room technologies.
• Assist with device setup, provisioning, and refresh activities.
• Manage tickets within ServiceNow ensuring accurate updates.
• Maintain high-quality records and data integrity.
• Promote secure, modern workplace practices.
• Follow ServiceNow workflows and ITIL-aligned processes.
• Collaborate with broader IT teams.
• Maintain a clean and professional TechBar environment.

Skills

End-user support

Customer service

Troubleshooting

Microsoft 365

ServiceNow/ITSM

ITIL knowledge

Communication

Team collaboration

Tools

ServiceNow

Microsoft 365

Job description

Job Description: DXC Technology

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognised among the best corporate citizens globally. For more information, visit www.dxc.technology.

POSITION OVERVIEW

The TechBar Analyst provides high-quality, customer-focused IT support within a modern workplace, acting as a key point of contact for end users. This role combines strong technical capability with proactive engagement to enhance user productivity and experience, while ensuring alignment with ServiceNow-based service management practices.

KEY RESPONSIBILITIES

• Deliver front-line TechBar support with a strong customer service focus
• Resolve incidents and service requests efficiently
• Proactively assist users and identify improvement opportunities
• Support devices, mobility, collaboration tools, and meeting room technologies
• Assist with device setup, provisioning, and refresh activities
• Manage tickets within ServiceNow ensuring accurate updates
• Maintain high-quality records and data integrity
• Promote secure, modern workplace practices
• Follow ServiceNow workflows and ITIL-aligned processes
• Collaborate with broader IT teams
• Maintain a clean and professional TechBar environment

KEY CAPABILITIES AND BEHAVIOURS

• Proactive and solutions-focused mindset
• Strong customer service orientation
• Positive energy and professional presence
• Clear communication skills
• Modern workplace awareness
• Ownership and dependability
• Team collaboration
• Adaptability in fast-paced environments

SKILLS AND EXPERIENCE

• Experience in end-user or TechBar support
• Strong troubleshooting skills
• Microsoft 365 and collaboration tools experience
• ServiceNow or ITSM tool usage
• Understanding of device lifecycle
• Basic ITIL knowledge
• Customer service experience

PERFORMANCE OUTCOMES

Success is demonstrated through consistent service quality, strong user experience, timely resolution of issues, and effective adherence to ServiceNow processes.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer, and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.