Field Service Dispatcher: Scheduling & Optimisation Pro

Melitta Professional Coffee Solutions Australia

Sydney

On-site

AUD 70,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Salary plus super

EAP wellbeing program

Onboarding & training

Career growth opportunities

LinkedIn Learning access

Job summary

Melitta Professional Coffee Solutions Australia in Sydney CBD is seeking a Field Service Dispatcher to coordinate daily field-service operations. You will plan technician deployment, balance customer commitments, and drive efficient dispatch from start to finish.

Ideal candidates have 2+ years in dispatch or scheduling, experience with SAP/Mobile-X and ERP/CRM systems, and strong English communication. You’ll work with service teams to ensure timely, accurate service delivery.

Qualifications

Two+ years of dispatch, scheduling, or coordinating mobile technicians or field resources.
Experience with scheduling/field-service/ERP/CRM systems.
Strong written and spoken English.
Ability to manage competing priorities and make scheduling decisions under pressure.
Excellent organisation and attention to detail.

Responsibilities

Plan, schedule and dispatch reactive service, planned maintenance, installations and return visits.
Assign technicians based on job priority, SLA, skills, location and availability.
Manage daily/forward schedules and adjust allocations for delays or absences.
Optimize routes and sequences to reduce travel time.
Review service orders for fault details and access requirements.
Coordinate parts, tools and expertise with operations teams.
Manage emergency callouts and escalations with safety and SLA considerations.