Gas Dispatch & Field Operations Coordinator (18-Month FTC)

Connect Sydney; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

Connect Sydney is seeking a Works Coordinator in Clayton, VIC to oversee dispatch of field personnel for gas utility service calls, maintenance, and emergencies. The role emphasizes safe, efficient operations, rosters, and SAP-based administration, with a focus on compliance and high-quality customer service.

Reporting to the Performance Lead, you will be responsible for monitoring queues, allocating technicians, and analysing workforce trends to forecast demand and drive process improvements.

Qualifications

• Experience in scheduling and/or dispatching.
• Strong analytical and problem-solving skills.
• Knowledge of gas distribution processes including service order and trouble order management.
• Ability to interpret data and develop.
• Excellent communication and stakeholder management skills.
• Experience in gas distribution industry.
• Proficiency in SAP systems preferred.

Responsibilities

• Monitor work queues and prioritise service and trouble orders, including gas leaks, emergency shutoffs, customer requests, meter installations, turn-ons, and repairs.
• Dispatch field technicians based on availability, proximity, and urgency of work, ensuring timely and compliant response.
• Maintain visibility of field technician locations and job statuses to optimise workforce utilisation.
• Record all dispatch activities accurately, including dispatch times, technician responses, and service outcomes.
• Communicate clearly with field crews to ensure adherence to site attendance time frames and safety protocols.

Skills

Scheduling/Dispatching

Analytical skills

Gas distribution knowledge

Data interpretation

Stakeholder management

Proficiency in Microsoft Office

SAP familiarity

Tools

SAP

Job description

Connect Sydney is seeking a Works Coordinator in Clayton, VIC to oversee dispatch of field personnel for gas utility service calls, maintenance, and emergencies. The role emphasizes safe, efficient operations, rosters, and SAP-based administration, with a focus on compliance and high-quality customer service.

Reporting to the Performance Lead, you will be responsible for monitoring queues, allocating technicians, and analysing workforce trends to forecast demand and drive process improvements.