Field Dispatch & Scheduling Lead

Cubic Corporation; Parramatta; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Field Dispatch Coordinator at Cubic Corporation coordinates field technicians and resources to respond to customer requests and contribute to KPI/SLA targets. You will work closely with Field Services Supervisors to schedule personnel and maintain SLA compliance across the Sydney basin region.

This role requires strong communication, organisational, and ITSM proficiency, enabling effective liaison with internal teams and external stakeholders in a fast-paced environment in Parramatta, NSW.

Qualifications

• At least 12 months previous experience in a dispatch coordination environment.
• Interpersonal skills, such as telephone skills, communication skills, active listening and customer focus.
• Typing skills to ensure quick and accurate entry of service request details.
• Strong technical awareness with the ability to match resources to technical issues appropriately.
• A good geographical knowledge of the service area (Sydney basin and surrounding districts).
• Excellent customer service skills and well developed communication skills.

Responsibilities

• Coordinate field services personnel with Field Services Supervisors.
• Schedule and dispatch field services personnel to locations per customer requests and needs, ensuring SLAs are maintained.
• Ensure distribution of preventative maintenance jobs in line with monthly schedules and SLAs.
• Review and adjust scheduling as new requests are received to ensure SLAs are maintained.
• Log requests and manage them in the ITSM system.
• Coordinate with 2nd/3rd level support teams as needed.
• Communicate progress to customers and keep them informed of changes or outages.

Skills

Dispatch coordination

Customer service

Communication skills

Typing skills

Geographical knowledge

Tools

Microsoft Office

Job description

The Field Dispatch Coordinator at Cubic Corporation coordinates field technicians and resources to respond to customer requests and contribute to KPI/SLA targets. You will work closely with Field Services Supervisors to schedule personnel and maintain SLA compliance across the Sydney basin region.

This role requires strong communication, organisational, and ITSM proficiency, enabling effective liaison with internal teams and external stakeholders in a fast-paced environment in Parramatta, NSW.