Field Service Technician [Vic]

Glen Dimplex Australia; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Mobile phone and tools provided

Ongoing technical training and开发

Job summary

Glen Dimplex Australia is seeking a Field Service Technician to service, diagnose and repair home appliances across Melbourne and surrounding areas. The role is field-based with a fully maintained company vehicle, tools and ongoing support to help you succeed.

You will attend customer visits, perform fault finding, complete service reports, manage van stock and provide outstanding customer service while ensuring OH&S compliance. A trade qualification and Australian work rights are required.

Qualifications

• Experience servicing and repairing domestic appliances
• Strong fault-finding and diagnostic skills
• Current unrestricted Australian Driver's Licence
• Full Australian working rights
• Ability to work independently on a mobile service schedule

Responsibilities

• Attend customer service calls across the Northern suburbs of Melbourne and surrounding areas
• Diagnose and repair domestic appliances, both in and out of warranty
• Deliver exceptional customer service in line with company standards
• Accurately complete service reports and job documentation
• Manage van stock and spare parts inventory
• Process payments for non-warranty repairs when required
• Maintain a safe working environment and adhere to all OH&S requirements
• Build positive relationships with customers and service partners
• Participate in ongoing technical training and development

Skills

Appliance servicing

Diagnostic skills

Customer service

Driver's license

Education

Trade qualification in electrical

Trade qualification in refrigeration

Gas fitting licence

Job description

Reporting to the Field Operations Manager (ANZ), you will be responsible for servicing, diagnosing and repairing home appliances across our product range within customer homes and commercial environments.

This is a field-based role where no two days are the same. You'll be provided with a fully maintained company vehicle, tools, training and ongoing support to help you succeed.

Key Responsibilities

• Attend customer service calls across the Northern suburbs of Melbourne and surrounding areas
• Diagnose and repair domestic appliances, both in and out of warranty
• Deliver exceptional customer service in line with company standards
• Accurately complete service reports and job documentation
• Manage van stock and spare parts inventory
• Process payments for non-warranty repairs when required
• Maintain a safe working environment and adhere to all OH&S requirements
• Build positive relationships with customers and service partners
• Participate in ongoing technical training and development

About You

We're looking for someone who enjoys technical problem solving, takes pride in their work and is passionate about delivering great customer experiences.

Skills & Experience

• Previous experience in appliance servicing, electrical repairs, trade services or a related technical field
• Strong fault-finding and diagnostic skills
• Excellent communication and customer service skills
• Current unrestricted Australian Driver's Licence
• Full Australian working rights
• Ability to work independently while managing a mobile service schedule

Highly Regarded

• Type A Gas Servicing Licence (preferred but not essential)
• Electrical Disconnect/Reconnect Licence
• Experience repairing domestic appliances
• Trade qualification in electrical, refrigeration, gas fitting or a related field

Personal Attributes

• Customer-focused and professional
• Strong attention to detail
• Reliable and self-motivated
• Well presented with excellent interpersonal skills
• Practical problem solver with a strong technical aptitude

What's on Offer

• Competitive salary package
• Fully maintained company vehicle
• Mobile phone and tools provided
• Ongoing technical training and development
• Supportive team environment
• Opportunity to work for a leading global manufacturer
• Career growth opportunities within a well-established organisation