Field Service Technician: Home Appliances (Company Vehicle)

Glen Dimplex Australia; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Mobile phone and tools provided

Ongoing technical training and开发

Job summary

Glen Dimplex Australia is seeking a Field Service Technician to service, diagnose and repair home appliances across Melbourne and surrounding areas. The role is field-based with a fully maintained company vehicle, tools and ongoing support to help you succeed.

You will attend customer visits, perform fault finding, complete service reports, manage van stock and provide outstanding customer service while ensuring OH&S compliance. A trade qualification and Australian work rights are required.

Qualifications

• Experience servicing and repairing domestic appliances
• Strong fault-finding and diagnostic skills
• Current unrestricted Australian Driver's Licence
• Full Australian working rights
• Ability to work independently on a mobile service schedule

Responsibilities

• Attend customer service calls across the Northern suburbs of Melbourne and surrounding areas
• Diagnose and repair domestic appliances, both in and out of warranty
• Deliver exceptional customer service in line with company standards
• Accurately complete service reports and job documentation
• Manage van stock and spare parts inventory
• Process payments for non-warranty repairs when required
• Maintain a safe working environment and adhere to all OH&S requirements
• Build positive relationships with customers and service partners
• Participate in ongoing technical training and development

Skills

Appliance servicing

Diagnostic skills

Customer service

Driver's license

Education

Trade qualification in electrical

Trade qualification in refrigeration

Gas fitting licence

Job description

Glen Dimplex Australia is seeking a Field Service Technician to service, diagnose and repair home appliances across Melbourne and surrounding areas. The role is field-based with a fully maintained company vehicle, tools and ongoing support to help you succeed.

You will attend customer visits, perform fault finding, complete service reports, manage van stock and provide outstanding customer service while ensuring OH&S compliance. A trade qualification and Australian work rights are required.