Service Technician

Fisher & Paykel Appliances; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Employee product discounts

Job summary

Fisher & Paykel Appliances is seeking a Service Technician to join our team across Victoria, New South Wales, Queensland and Western Australia. You’ll be the face of the brand in customers' homes, diagnosing, repairing and maintaining our premium appliances with a commitment to safety and quality.

You’ll receive training, work with experienced technicians, and advance your technical expertise while delivering exceptional customer experiences and service documentation in a timely manner.

Qualifications

• Experience in appliance repair and troubleshooting.
• Ability to read schematics and service documentation.
• Strong diagnostic and problem-solving skills.
• Customer-first mindset with professional communication.
• Valid driver''s license and ability to travel to customer locations.
• Experience with Fisher & Paykel products is highly regarded.

Responsibilities

• Deliver in-home service experiences representing the Fisher & Paykel brand.
• Diagnose, troubleshoot, repair, and test premium appliances to high standards.
• Assess performance and communicate recommendations clearly to customers.
• Maintain van stock of spare parts to maximise first-time fix rates.
• Complete service documentation, quotations and records accurately and on time.
• Adhere to safety standards and company policies while delivering service.

Skills

Appliance repair

Troubleshooting

Customer service

Reading manuals/schematics

Driver's license

Autonomous work

Microsoft Office

Mobile tech

Education

Electrical/ Electronics/ Appliance Service Qualification

Disconnect/Reconnect license

Licensed Electrical Service Technician/Registered Electrical Service Technician

Queensland Restricted Electrical Work Licence (if Queensland)

Tools

Microsoft Office

Job description

15d ago , from Fisher & Paykel Appliances

Fisher & Paykel is an iconic New Zealand brand with a global footprint and a strong local heritage. Our origins inspire a culture of curiosity and passion to create solutions designed around people. These qualities, alongside our values of being trusted, sustainably minded, innovative, generous, and curious, are what make us unique.

At Fisher & Paykel, we believe that every customer interaction is an opportunity to create a great experience. As we work towards becoming the world's most human-centred appliance brand, we're looking for people who share our commitment to quality, innovation, and putting customers first.

The Opportunity

We are looking for Service Technicians to join our team across Victoria (VIC), New South Wales (NSW), Queensland (QLD), and Western Australia (WA). This is an excellent opportunity for someone who enjoys hands-on problem solving, learning new skills, and delivering exceptional customer experiences.

You'll receive comprehensive training across our premium appliance range and work alongside experienced technicians who are passionate about sharing their knowledge. Through a combination of structured learning, technical training, and practical experience, you'll develop the skills needed to diagnose, repair, and maintain our products to the highest standard.

Whether you're looking to build on existing technical experience or take the next step in your career, you'll be supported every step of the way.

What You'll Be Doing

As a Service Technician, you'll be the face of Fisher & Paykel in customers' homes, combining technical expertise with exceptional service to create positive customer experiences.

You will:

• Deliver exceptional in-home service experiences, representing the Fisher & Paykel brand with professionalism, expertise, and a customer-first mindset.
• Diagnose, troubleshoot, repair, and test premium appliances, ensuring safe, reliable, and high-quality outcomes for customers.
• Assess product performance, identify the most effective repair solution, and clearly communicate recommendations and next steps to customers.
• Maintain and manage van stock of spare parts inventory to maximise efficiency and first-time fix rates.
• Complete service documentation, quotations, and job records accurately, while adhering to company policies and safety standards.
• Complete service documentation, customer records, quotations, and reports accurately and in a timely manner.
• Maintain a strong commitment to safety, quality, and operational excellence, ensuring all work meets company and regulatory standards.
• Continuously develop your technical expertise through training, product knowledge, and collaboration with colleagues to deliver best-in-class customer outcomes

What We're Looking For

We're interested in people who are motivated to learn and committed to delivering exceptional service.

You’ll bring:

• Previous experience in appliance repair, fault-finding and troubleshooting, ideally within domestic appliances, whiteware, electronics, or a related technical trade.
• The ability to read and interpret technical manuals, schematics, wiring diagrams, and service documentation.
• Strong diagnostic and problem-solving skills, with the ability to identify root causes and provide effective long-term solutions.
• A customer-first mindset with a professional approach and excellent communication skills.
• Strong written communication skills and confidence using digital service systems, Microsoft Office, and mobile technology.
• High attention to detail, strong organisational skills, and the ability to work autonomously.
• A commitment to safety, quality workmanship, and continuous improvement.
• A current driver's licence and the ability to travel to customer locations as required.
• Experience servicing premium appliances or Fisher & Paykel products will be highly regarded.

Qualifications

• Electrical, Electronics, Appliance Service, Refrigeration, or related Trade Qualification.
• Disconnect/Reconnect license.
• Licensed Electrical Service Technician or Registered Electrical Service Technician experience highly regarded.
• Queensland Restricted Electrical WorkLicence if you apply for the roles in Queensland

What's In It For You?

At Fisher & Paykel, we invest in our people and provide opportunities for growth and development. In return, you'll enjoy:

• A supportive, inclusive, and collaborative team environment.
• Industry-leading product and technical training.
• Career development and progression opportunities within a global organisation.
• The chance to work with innovative, premium products and technology.
• Generous employee product discounts for you, your friends, and family.
• The opportunity to be part of a company that genuinely cares about its people, customers, and communities.

What's Next?

#LI-LC1

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .