Field Service Technician [Vic]

Glen Dimplex AU; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Mobile phone included

Training & development

Supportive team environment

Global manufacturer

Job summary

Glen Dimplex AU is seeking a field-based appliance service technician to diagnose, repair and service our home appliances across Melbourne. You will attend customer sites with a fully maintained company vehicle, tools and ongoing training.

This role focuses on delivering top-notch service, safety compliance and clear documentation. Ideal candidates have strong fault-finding skills, a trade qualification in electrical/refrigeration or related field, and a valid Australian driver’s licence.

Qualifications

• Previous experience in appliance servicing or a related technical field.
• Strong fault-finding and diagnostic skills.
• Excellent communication and customer service skills.
• Current unrestricted Australian Driver's Licence.
• Full Australian working rights.
• Ability to work independently while managing a mobile service schedule.

Responsibilities

• Attend customer service calls across the Northern suburbs of Melbourne and surrounding areas
• Diagnose and repair domestic appliances, both in and out of warranty
• Deliver exceptional customer service in line with company standards
• Accurately complete service reports and job documentation
• Manage van stock and spare parts inventory
• Process payments for non-warranty repairs when required
• Maintain a safe working environment and adhere to all OH&S requirements
• Build positive relationships with customers and service partners
• Participate in ongoing technical training and development

Skills

Fault-finding

Customer service

Communication

Independent worker

Education

Trade qualification in electrical, refrigeration, gas fitting or related field

Gas Servicing Licence (preferred)

Electrical Disconnect/Reconnect Licence

Job description

Reporting to the Field Operations Manager (ANZ), you will be responsible for servicing, diagnosing and repairing home appliances across our product range within customer homes and commercial environments.

This is a field-based role where no two days are the same. You'll be provided with a fully maintained company vehicle, tools, training and ongoing support to help you succeed.

Key Responsibilities

• Attend customer service calls across the Northern suburbs of Melbourne and surrounding areas
• Diagnose and repair domestic appliances, both in and out of warranty
• Deliver exceptional customer service in line with company standards
• Accurately complete service reports and job documentation
• Manage van stock and spare parts inventory
• Process payments for non-warranty repairs when required
• Maintain a safe working environment and adhere to all OH&S requirements
• Build positive relationships with customers and service partners
• Participate in ongoing technical training and development

About You

We're looking for someone who enjoys technical problem solving, takes pride in their work and is passionate about delivering great customer experiences.

Skills & Experience

Essential

• Previous experience in appliance servicing, electrical repairs, trade services or a related technical field
• Strong fault-finding and diagnostic skills
• Excellent communication and customer service skills
• Current unrestricted Australian Driver's Licence
• Full Australian working rights
• Ability to work independently while managing a mobile service schedule

Highly Regarded

• Type A Gas Servicing Licence (preferred but not essential)
• Electrical Disconnect/Reconnect Licence
• Experience repairing domestic appliances
• Trade qualification in electrical, refrigeration, gas fitting or a related field

Personal Attributes

• Customer-focused and professional
• Strong attention to detail
• Reliable and self-motivated
• Well presented with excellent interpersonal skills
• Practical problem solver with a strong technical aptitude

What's on Offer

• Competitive salary package
• Fully maintained company vehicle
• Mobile phone and tools provided
• Ongoing technical training and development
• Supportive team environment
• Opportunity to work for a leading global manufacturer
• Career growth opportunities within a well-established organisation