Field Service Technician - Graphic Communications WA

FUJIFILM Corporation; Western Australia; On-site; AUD 60,000 - 85,000; Full time

Job summary

FUJIFILM BI Australia is seeking a field-based Customer Service Representative to service Western Australia. You’ll diagnose, repair, install and train customers on Graphic Communications equipment at their sites, with travel across regional WA.

You will work hands-on at customer sites, providing ongoing technical support, maintaining records, and coordinating with the team to ensure timely resolutions. A current driver’s license and practical problem-solving skills are essential.

Qualifications

• Previous experience in a technical service role, ideally within the print industry.
• Strong mechanical aptitude, technical capability and practical problem-solving skills.
• Excellent communication skills and the ability to explain technical issues clearly.
• Strong customer service, relationship-building and time-management skills.
• A qualification in networking, mechanical or electrical engineering, or equivalent experience, along with a current driver’s licence

Responsibilities

• Diagnose, service and repair Graphic Communications equipment at customer sites
• Complete equipment installations and provide customer training and ongoing support
• Manage device connectivity requirements and provide remote technical support when required
• Maintain service records, tools, parts, vehicle stock and field administration
• Keep customers informed and escalate technical issues when specialist support is required

Skills

Mechanical aptitude

Technical problem-solving

Communication

Customer service

Time management

Driver's license

Engineering qualification

Education

Networking / mechanical / electrical engineering qualification

Job description

FUJIFILM BI Australia is seeking a field-based Customer Service Representative to service Western Australia. You’ll diagnose, repair, install and train customers on Graphic Communications equipment at their sites, with travel across regional WA.

You will work hands-on at customer sites, providing ongoing technical support, maintaining records, and coordinating with the team to ensure timely resolutions. A current driver’s license and practical problem-solving skills are essential.