Customer Service Representative

Fujifilm; Western Australia; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

In-house training and development

Career development opportunities

Fitness Passport

Employee discounts

Income protection and life insurance

Salary packaging and novated leasing

Employee Resource Groups

Job summary

FUJIFILM BI Australia is seeking a Customer Service Representative for a hands-on, field-based technical service role across Western Australia. You will spend the majority of time at customer sites delivering repairs, installations, training and ongoing technical support, with travel to regional WA each month.

The role requires strong communication, customer service skills and a technical background in graphics equipment, networking or engineering.

Qualifications

• Previous experience in a technical service role, ideally within the print industry.
• Strong mechanical aptitude and practical problem-solving skills.
• Excellent communication and the ability to explain technical issues clearly.
• Strong customer service, relationship-building and time-management skills.
• A qualification in networking, mechanical or electrical engineering, or equivalent experience, with a current driver’s licence.

Responsibilities

• Diagnose, service and repair Graphic Communications equipment at customer sites.
• Complete equipment installations and provide customer training and ongoing support.
• Manage device connectivity requirements and provide remote technical support when required.
• Maintain service records, tools, parts, vehicle stock and field administration.
• Keep customers informed and escalate technical issues when specialist support is required.

Skills

Technical service experience

Mechanical aptitude

Communication skills

Customer service

Driver’s licence

Education

Networking/Mechanical/Electrical engineering qualification

Job description

• Field-based technical service role across Western Australia
• Service, repair, install and support Graphic Communications equipment
• Develop your technical expertise with training and regional exposure

OUR STORY

At FUJIFILM Business Innovation Australia, we help organisations make practical progress through technology. For more than 65 years, we’ve supported Australian businesses to manage information, work more securely, and grow confidently. Today, we continue to evolve, helping customers build the foundations for safe, responsible and effective digital transformation. When you join our team, you’ll grow your career while contributing to meaningful outcomes for our customers and business.

THE OPPORTUNITY

We have an exciting permanent full-time opportunity for a Customer Service Representative to join our highly skilled team in Western Australia.

This is a hands-on, field-based technical service role supporting customers across our Graphic Communications product range. You’ll spend the majority of your time at customer sites, delivering repairs, installations, training and ongoing technical support.

You’ll support customers within the metropolitan area as well as in regional Western Australia. Flexibility to travel for approximately one week each month, including overnight stays, is required.

Key Responsibilities

• Diagnose, service and repair Graphic Communications equipment at customer sites
• Complete equipment installations and provide customer training and ongoing support
• Manage device connectivity requirements and provide remote technical support when required
• Maintain service records, tools, parts, vehicle stock and field administration
• Keep customers informed and escalate technical issues when specialist support is required

Skills & Qualifications

• Previous experience in a technical service role, ideally within the print industry
• Strong mechanical aptitude, technical capability and practical problem-solving skills
• Excellent communication skills and the ability to explain technical issues clearly
• Strong customer service, relationship-building and time-management skills
• A qualification in networking, mechanical or electrical engineering, or equivalent experience, along with a current driver’s licence

The successful candidate will also need to complete our standard pre-employment checks and obtain the relevant role-specific clearances, including Working with Children and occupational health and safety clearances.

BENEFITS:

• In-house training and development, supported by a generous Educational Assistance policy
• Diverse career development opportunities across the business
• Discounted access to a large network of gyms, pools and leisure centres through Fitness Passport
• Employee discounts, rewards and recognition through our Gold Pass platform
• Income protection and life insurance
• Salary packaging and novated leasing options
• Employee Resource Groups, including Community Champions, Pride, First Nations, Sustainability and Elevate (Women in Leadership network)

OUR COMMITMENT

At FUJIFILM BI Australia, our commitment is to create a workplace where people feel respected, supported and able to contribute. Through Fujifilm’s global Diverse Stories approach, we recognise that every person brings experiences, perspectives and aspirations that strengthen how we work together, support our customers and contribute to innovation.

We value diversity, equity and inclusion, and are committed to fair, respectful and inclusive workplace practices. By listening to different stories and learning from one another, we help bring the Fujifilm Group Purpose, “Giving Our World More Smiles”, to life. We welcome applications from people of all backgrounds, experiences and perspectives.