Field Service Technician

Astris PME Pty Ltd.; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary + bonus

Company vehicle

Team culture

Meaningful work

Job summary

Astris PME is seeking a hands-on Service Technician to service assistive technology across Sydney metro, including homes and healthcare facilities. You will diagnose, repair, and maintain equipment, ensuring safety and client-focused outcomes.

The role involves travelling, administering maintenance tasks, and coordinating with internal teams to deliver reliable service with strong attention to detail.

Qualifications

• Experience in a technical, mechanical, or field service role.
• Strong mechanical aptitude and troubleshooting skills.
• Low-voltage electrical fault-finding experience highly regarded.
• Excellent communication and customer service skills.
• Ability to work independently and manage competing priorities.
• Current Driver's Licence (essential).
• NDIS Worker Screening Check and Working With Children Check, or willingness to obtain.

Responsibilities

• Diagnose, repair, and service assistive technology equipment
• Complete scheduled servicing and preventative maintenance
• Respond to breakdowns and urgent repair requests
• Install accessories and manage spare parts
• Maintain accurate service records using CRM systems
• Liaise with internal teams to ensure exceptional customer outcomes
• Manage jobs from start to finish with strong attention to detail

Skills

Field service experience

Tools

CRM systems

Microsoft Office

Job description

Join a purpose-driven organisation changing lives through assistive technology.

At Astris PME, we help people living with disability and mobility challenges maintain their independence through high-quality assistive technology solutions. Every piece of equipment we service plays an important role in improving someone's daily life.

We're looking for a hands-on Service Technician to join our growing Ingleburn team. If you enjoy problem-solving, working independently, and being out on the road, this could be the perfect opportunity for you.

About the Role

This is a field-based role servicing clients across the Sydney metropolitan region, including homes, hospitals, schools, and healthcare facilities.

You will be responsible for maintaining, repairing, and servicing assistive technology equipment to ensure it remains safe, reliable, and tailored to client needs.

Key Responsibilities

• Diagnose, repair, and service assistive technology equipment
• Complete scheduled servicing and preventative maintenance
• Respond to breakdowns and urgent repair requests
• Install accessories and manage spare parts
• Maintain accurate service records using CRM systems
• Liaise with internal teams to ensure exceptional customer outcomes
• Manage jobs from start to finish with strong attention to detail

What We’re Looking For

• Experience in a technical, mechanical, or field service role
• Strong mechanical aptitude and troubleshooting skills
• Low-voltage electrical fault-finding experience highly regarded
• Excellent communication and customer service skills
• Ability to work independently and manage competing priorities
• Basic computer skills, including Microsoft Office and CRM systems
• Current Driver's Licence (essential)
• NDIS Worker Screening Check and Working With Children Check, or willingness to obtain

What We Offer

• Competitive base salary + super + health fund allowance + bonus program
• Fully maintained company vehicle + tools of trade
• Supportive, friendly, and inclusive team culture
• Meaningful work that directly impacts people's lives

Why Join Astris PME?

If you're looking for a rewarding career where your technical skills help improve people's independence and quality of life, we'd love to hear from you.