Field Service Technician

Blackbook Executive Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Blackbook Executive Pty in Sydney seeks a Field Service Technician to join our team. You'll support customers throughout the lifecycle of their equipment, including maintenance, troubleshooting, and complex overhauls, ensuring high-quality aftersales service.

The role involves on-site and remote support, mechanical and electrical system expertise, delivering operator training, and collaborating with Sales and Projects to drive service excellence.

Qualifications

• Experience in field service for equipment in F&B environments.
• Strong mechanical troubleshooting skills.
• Knowledge of applicable industry standards and regulatory requirements.
• High level of customer focus and professional communication.
• Valid driver’s license and willingness to travel interstate.

Responsibilities

• Carry out scheduled preventive maintenance and respond promptly to emergency service requests to maintain optimal system performance.
• Deliver high-quality, professional service while ensuring clear and effective communication with customers.
• Diagnose, troubleshoot, and repair equipment both on-site and through remote support.
• Provide technical assistance for mechanical and electrical systems.
• Conduct root cause analysis and implement effective corrective actions to prevent recurrence.
• Deliver basic operator training on equipment use and preventive maintenance best practices.
• Collaborate with internal teams (Sales, Spare Parts, and Projects) by providing technical expertise and service-related insights.

Skills

Field service

Maintenance

Troubleshooting

Customer service

Remote support

Job description

Seeking Field Service Technician to join the team based in Sydney.

Our client, a leading Food and Beverage Systems Supplier are currently seeking a Field Service Technician. This role offers long-term career growth, and the opportunity to join a market leading business within Sydney, Australia.

This role is central to delivering high-quality aftersales service and technical support. You will support customers throughout the entire lifecycle of their equipment including maintenance, troubleshooting and complex overhaul of machinery.

Key Responsibilities

• Carry out scheduled preventive maintenance and respond promptly to emergency service requests to maintain optimal system performance.
• Deliver high-quality, professional service while ensuring clear and effective communication with customers.
• Diagnose, troubleshoot, and repair equipment both on-site and through remote support.
• Provide technical assistance for mechanical and electrical systems.
• Conduct root cause analysis and implement effective corrective actions to prevent recurrence.
• Deliver basic operator training on equipment use and preventive maintenance best practices.
• Collaborate with internal teams (Sales, Spare Parts, and Projects) by providing technical expertise and service-related insights.

About You

• Experience working within food, liquid or beverage manufacturing
• Strong mechanical troubleshooting capabilities
• Knowledge of applicable industry standards and regulatory requirements
• High level of customer focus, professionalism, and strong work ethic
• Valid driver's license with willingness and ability to travel interstate

What's on Offer?

A fantastic opportunity to be part of an organisation who are an industry leader, work within a positive workplace culture and has a strong focus on people development.