Field Service Technician - Food & Beverage Systems (Sydney)

Blackbook Executive Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Blackbook Executive Pty in Sydney seeks a Field Service Technician to join our team. You'll support customers throughout the lifecycle of their equipment, including maintenance, troubleshooting, and complex overhauls, ensuring high-quality aftersales service.

The role involves on-site and remote support, mechanical and electrical system expertise, delivering operator training, and collaborating with Sales and Projects to drive service excellence.

Qualifications

• Experience in field service for equipment in F&B environments.
• Strong mechanical troubleshooting skills.
• Knowledge of applicable industry standards and regulatory requirements.
• High level of customer focus and professional communication.
• Valid driver’s license and willingness to travel interstate.

Responsibilities

• Carry out scheduled preventive maintenance and respond promptly to emergency service requests to maintain optimal system performance.
• Deliver high-quality, professional service while ensuring clear and effective communication with customers.
• Diagnose, troubleshoot, and repair equipment both on-site and through remote support.
• Provide technical assistance for mechanical and electrical systems.
• Conduct root cause analysis and implement effective corrective actions to prevent recurrence.
• Deliver basic operator training on equipment use and preventive maintenance best practices.
• Collaborate with internal teams (Sales, Spare Parts, and Projects) by providing technical expertise and service-related insights.

Skills

Field service

Maintenance

Troubleshooting

Customer service

Remote support

Job description

Blackbook Executive Pty in Sydney seeks a Field Service Technician to join our team. You'll support customers throughout the lifecycle of their equipment, including maintenance, troubleshooting, and complex overhauls, ensuring high-quality aftersales service.

The role involves on-site and remote support, mechanical and electrical system expertise, delivering operator training, and collaborating with Sales and Projects to drive service excellence.