Field Service Technician

Woods & Co; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

On-site work in Melbourne

Travel interstate

Job summary

Woods & Co Recruitment is partnering with a growing technology business in Melbourne to recruit a hands-on Field Service Technician. You will diagnose and resolve hardware and software issues on client sites, install and configure equipment, and provide remote support to the internal team.

The role requires strong technical aptitude, clear communication, and the ability to travel to client sites across Melbourne, with a rotating roster and opportunities to learn across multiple platforms.

Qualifications

• Experience in field service or technical support roles.
• Strong computer and technical skills with the ability to learn new software quickly.
• Confident troubleshooting of hardware, software and connectivity issues.

Responsibilities

• Travel to client sites across Melbourne to diagnose issues.
• Provide technical support via phone, email and digital platforms.
• Install and configure equipment at client locations and perform maintenance.
• Coordinate with internal teams for installations and requirements.
• Maintain equipment and monitor systems remotely when required.

Skills

Field service

Technical support

IT support

Electronics

Troubleshooting

Customer service

Communication

Driver's licence

Tools

Monitoring software

Backend systems

Job description

Woods & Co Recruitment has partnered with a growing and innovative technology business with a strong reputation for delivering reliable, high-quality solutions to clients across Melbourne. Due to continued growth, they're looking to add a hands-on and technically minded Field Service Technicianto their team.

This is a full-time opportunity suited to someone who enjoys troubleshooting, working with technology and getting out on the road to resolve issues directly with clients. You'll be working across client sites throughout Melbourne, providing technical support, maintaining equipment and assisting with installations, while also supporting the internal team with backend systems and administration.

What's in it for you?

• Competitive salary package + super (depending on experience)
• Rotating roster with a mix of weekday, evening and weekend shifts
• Variety across field service, technical support, installations and administration
• Opportunity to travel interstate for installations when required
• Work with a range of hardware, software and technology platforms
• Supportive and collaborative team environment
• Long-term opportunity with a growing business
• Opportunity to take ownership of technical issues and develop your skills across multiple areas

What you'll be doing

• Attending client sites to diagnose and resolve technical and hardware issues
• Providing technical support to clients via email, phone and digital platforms
• Troubleshooting hardware, software and connectivity issues
• Performing routine maintenance, cleaning and servicing of equipment
• Monitoring equipment remotely and responding to faults as required
• Learning and managing internal monitoring software and backend systems
• Installing and setting up equipment at client locations
• Assisting with interstate installations when required
• Working closely with internal teams to coordinate installations and technical requirements

What we're looking for

• Previous experience in field service, technical support, IT support, electronics or a similar role
• Strong computer and technical skills
• Ability to quickly learn new software, hardware and backend systems
• Confident troubleshooting technical issues independently
• Strong problem-solving skills and a calm approach under pressure
• Excellent written and verbal communication skills
• Confident dealing directly with clients
• Strong attention to detail and organisational skills
• Basic programming, coding or HTML knowledge would be highly regarded
• Comfortable using AI and modern digital tools
• Ability to work independently and as part of a team
• Happy working hands-on and travelling to client sites
• Melbourne-based and able to work onsite when required
• Flexible and available to work across a rotating roster
• Current driver's licence
• Reliable, motivated and customer focused

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability. *You will only be contacted if you are shortlisted.