Technical Support & Operations Coordinator

Woods & Co; Gold Coast City; On-site; AUD 50,000 - 70,000; Full time

Job summary

Woods & Co Recruitment has partnered with a growing technology business delivering photobooth installations for pubs and clubs. We seek a hands-on Technical Support & Operations Coordinator who enjoys problem-solving, customer service and working with technology.

You will monitor photobooths remotely, handle client enquiries, troubleshoot issues, and assist with activations and day-to-day operations across teams. Queensland-based role with on-site venues when required.

Qualifications

• Experience in technical support or customer service.
• Intermediate computer skills and ability to learn new software.
• Queensland-based and able to attend venues onsite.

Responsibilities

• Respond to client enquiries via email and platforms with a friendly, professional approach.
• Monitor photobooths remotely and troubleshoot issues as they arise.
• Learn and manage internal software, monitoring systems and backend tools.
• Maintain fault logs, service records and event documentation.
• Coordinate with events and operations teams before and during activations.
• Support backend administration, logistics and day-to-day operations.
• Attend venues to resolve hardware issues and assist with installations.
• Escalate complex issues and help improve system reliability.

Skills

Communication

Problem-solving

Teamwork

Computer skills

Tools

HTML

Job description

Technical Support & Operations Coordinator

Woods & Co Recruitment has partnered with a growing and innovative technology business specialising in beautifully designed, permanent photobooth installations across pubs and clubs. With a strong focus on hospitality, customer service and reliable technology, they're looking to add a hands-on and technically minded Technical Support & Operations Coordinator to their growing team.

This is an opportunity suited to someone who enjoys problem-solving, working with technology and delivering outstanding customer service. You'll be responsible for monitoring photobooths remotely, managing client enquiries, troubleshooting technical issues and supporting the day-to-day operations of the business. Working closely with the events and operations teams, you'll also assist with installations and attend venues to resolve hardware issues when required.

What's in it for you?

• Opportunity to join a growing and innovative technology business


• Varied role across technical support, customer service and operations


• Hands-on exposure to a range of software, hardware and monitoring systems


• Opportunity to develop your technical skills and learn new systems


• Supportive and collaborative team environment


• A mix of independent work, problem-solving and teamwork

What you'll be doing

• Responding to client enquiries via email and digital platforms with a friendly, professional approach


• Monitoring photobooths remotely and troubleshooting technical issues as they arise


• Learning and managing internal software, monitoring systems and backend tools


• Maintaining accurate fault logs, service records and event documentation


• Coordinating with the events and operations teams before and during activations


• Supporting backend administration, logistics and day-to-day operations


• Attending venues to resolve hardware issues and assisting with photobooth installations when required


• Escalating complex issues, following up on faults and helping improve system reliability

What we're looking for

• Experience in technical support, IT, customer service, administration, hospitality, events or a similar role


• Intermediate computer skills and the ability to quickly learn new software


• Strong problem-solving skills and a calm approach under pressure


• Excellent written and verbal communication skills


• A customer-first mindset with strong organisational skills and attention to detail


• Basic coding, software development or HTML knowledge would be highly regarded, but isn't essential


• Ability to work independently and as part of a collaborative team


• Queensland-based and able to attend venues onsite when required


• Flexible, reliable and available to work the required weekday, evening and weekend roster

Woods & Co Recruitmentis committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability. *You will only be contacted if you are shortlisted.