Field Service Technician

insignia; City of Brisbane; On-site; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Tool of trade vehicle

Birthday leave

Employee of the month

Technical training

On-site physiotherapy

Company events

Health and wellbeing program

Job summary

Insignia is seeking a Field Service Technician to install, configure and service customer hardware on site. You’ll travel to customer sites, diagnose faults, perform preventive maintenance and keep detailed service records.

The role requires 2+ years in a similar field, strong troubleshooting and communication skills, and a current Australian driver’s licence. A tool-of-trade vehicle and ongoing training are provided.

Qualifications

• 2+ years of experience in field service or similar role.
• Current unrestricted Australian driver’s licence.
• Able to work independently at various customer sites and travel as needed.

Responsibilities

• Install, commission and configure customer hardware and software on site.
• Perform preventative maintenance and breakdown repairs.
• Diagnose and resolve mechanical, electrical and software faults.
• Provide high level technical support and build strong customer relationships.
• Maintain accurate service reports and documentation.
• Manage travel schedules and respond to service requests promptly.
• Identify opportunities to improve equipment performance and reliability.
• Ensure all work complies with company procedures and safety rules.

Skills

Troubleshooting

Customer communication

Independent working

Tools

Hand tools

Power tools

Test equipment

Job description

Love solving problems? Enjoy being out on the road instead of stuck behind a desk? If you're an experienced Field Service Technician looking for your next challenge, we'd love to hear from you.

Every day is different. One day you could be installing new equipment, the next you're troubleshooting a complex fault or helping a customer keep their production line running. You'll have the autonomy to manage your day while being backed by a supportive team that values expertise, collaboration and continuous learning.

Key responsibilities

• Install, commission and configure customer hardware and software on site.
• Perform preventative maintenance, servicing and breakdown repairs.
• Diagnose and resolve mechanical, electrical and software faults efficiently.
• Deliver outstanding technical support while building strong customer relationships.
• Maintain accurate service reports and documentation.
• Manage travel schedules and respond to service requests in a timely manner.
• Identify opportunities to improve customer equipment performance and reliability.
• Ensure all work is completed safely and in accordance with company procedures.

About you

• Minimum 2 years' experience in a similar role.
• Strong troubleshooting, fault-finding and diagnostic skills.
• Excellent communication skills with a customer-first approach.
• Comfortable working independently across a variety of customer sites.
• Experience using hand tools, power tools and test equipment.
• Experience within industrial labelling, coding, packaging, manufacturing, automation or a similar industry is highly desirable.
• Current unrestricted Australian driver's licence.
• Experience with thermal printing and/or CIJ coders will be highly regarded.

What we offer

• Fully maintained tool of trade vehicle.
• Birthday Leave - never work your birthday again!
• Employee of the Month recognition program.
• Ongoing technical training and career development.
• Free on-site physiotherapy.
• Monthly morning teas, lunches and company events.
• Health and wellbeing program to support you at your best.

Who we are

Insignia is a leading national distributor of industrial labelling and coding equipment with over 50 years' experience in the Australian packaging market. With multiple locations nationwide, we're recognised as experts in identification and traceability, partnering with world-leading brands in thermal printing, barcoding, data capture, marking and coding technologies.

Applications

Applicants must have unlimited working rights in Australia, as we are currently unable to offer sponsorship for this position.