Field Service Supervisor

Sandvik; Heatherbrae; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Company Car

Salary sacrifice

Parental leave

Flexible working

EAP

Referral programs

Recognition rewards

Job summary

Sandvik Mining in Heatherbrae, NSW is seeking a Field Service Supervisor to lead the on-site field service team, coordinate technicians and ensure best-in-class customer service across surface equipment. You will oversee warranty claim processes and work with stakeholders to deliver a profitable operation.

The ideal candidate has a recognised mechanical trade qualification with at least five years post-trade supervisory experience.

Qualifications

• Proven supervisory experience in mechanical workshop and/or field service.
• Minimum five years post-trade experience.
• Right to live and work in Australia; pre-employment medical.

Responsibilities

• Plan labor and resources for efficient field service.
• Supervise and direct team members.
• Coordinate field service technicians daily.
• Process and respond to warranty claims.
• Develop and train field service personnel.
• Communicate with business lines to standardize service.
• Liaise with customers and conduct site visits.
• Manage field service jobs in the CMMS.
• Participate in project-based work.

Skills

Supervisory experience

Team leadership

Communication skills

EHS leadership

Mechanical trade qualification

Education

Mechanical trade qualification

Certificate IV or Diploma in Front Line Management

Tools

CMMS (Maintenance system)

Job description

Sandvik Mining | Location: Heatherbrae, NSW

Job Type: Full Time

About the Opportunity

The Field Service Supervisor role is responsible for leading people and processes to deliver a competitive and profitable field service operation for Sandvik, while ensuring best-in-class customer service. The role oversees and coordinates the activities of field service technicians across the surface equipment, working closely with both internal and external stakeholders. In addition, the position holds responsibility for warranty claim management and related service processes.

Responsibilities

• Undertaking all planning requirements to ensure utilization of labour and resources in an effective manner
• Providing supervision and direction to team members
• Coordinating field service technicians on a day-to-day basis
• Processing and responding to warranty claims
• Development and training of field service personnel
• Communicate clearly and work with all business lines to provide a consistent service and support to our customers in the region
• Customer liaison and site visits
• Manage field service jobs on computer maintenance system
• Participate in project-based work

About you

This role requires proven supervisory experience within a mechanical workshop and/or field service environment, supported by a recognised mechanical trade qualification and a minimum of five years’ post-trade experience. A Certificate IV or Diploma in Business (Front Line Management) will be highly regarded. You will demonstrate a strong commitment to EHS leadership, with the drive and determination to achieve company targets and operational goals. A positive, proactive approach and well-developed communication skills are essential to effectively manage teams and ensure customer expectations are consistently met.

To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.

What we offer

• Company Car
• A competitive remuneration package
• Salary sacrifice options and Length of Service Recognition
• Paid Parental Leave and flexible working options
• A comprehensive Employee Assistance Program
• Employee referral programs
• Recognition and reward programs aligned to individual and business performance
  

Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.

Who we are

Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries.

The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work.

We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.

For more information about this position at Sandvik, please visit the Sandvik careers page or contact ************@sandvik.com.

Applications close

01 November, or prior if ideal candidate selected.