Field Service Engineer - QLD

Laseraid; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Job summary

Laseraid is seeking a Field Service Engineer to diagnose, service and install cosmetic and medical equipment across Queensland. You’ll spend most days on the road, with occasional interstate travel, autonomously managing workloads while maintaining high service standards.

You’ll engage with customers, deliver training, and contribute to continuous improvement. A current drivers licence and relevant electronics/biomedical qualifications are highly regarded in this dynamic role.

Qualifications

• Experience servicing electronic, electromechanical or medical equipment.
• Strong diagnostic and fault-finding capability.
• Excellent communication and relationship-building skills.
• Ability to work independently and manage priorities.
• Willingness to travel extensively and support customer requirements.
• Current unrestricted driver's licence.
• Electronics Trade Certificate or related discipline (highly regarded).
• Experience in medical device or biomedical fields is advantageous.

Responsibilities

• Diagnose, troubleshoot and repair cosmetic and medical aesthetic equipment.
• Perform preventative maintenance and servicing to maximise reliability.
• Install new equipment and commission systems to standards.
• Deliver customer training on operation and maintenance.
• Maintain service documentation and reports.
• Manage vehicle stock and consumables to maximise first-time fix.
• Build trusted relationships by delivering technical support.
• Collaborate with teams across Australia and NZ to solve challenges.
• Travel extensively across Queensland and interstate as required.
• Participate in after-hours support and emergency service activities.

Skills

Diagnostic skills

Client communication

Independence

Travel willingness

Education

Electronics Trade Certificate

Biomedical/Mechanical Engineering qualification

Job description

At Laseraid, we help keep Australia's and New Zealand's leading aesthetic and medical clinics operating at their best.

For over 18 years, we've built our reputation on technical excellence, responsiveness and an unwavering commitment to customer success. From independent clinics through to some of the largest healthcare and aesthetic organisations in the region, our customers rely on us to keep mission-critical equipment performing when it matters most.

We're continuing to invest in our people, technology and national service capability, creating opportunities for ambitious engineers who want to develop their careers with an organisation that values initiative, accountability and continuous improvement.

If you're looking for a role where your technical expertise directly impacts customer success and no two days are the same, we'd like to hear from you.

The Opportunity

As a Field Service Engineer, you'll become the face of Laseraid to our customers. You'll diagnose complex technical issues, perform preventative maintenance, install new equipment and provide technical expertise that helps our customers maximise the performance and uptime of their equipment.

This is a genuine field-based position. You'll spend the majority of your time on the road supporting customers across Queensland, with interstate travel required from time to time. We are looking for someone who enjoys working independently, thrives in a dynamic environment and is willing to go where our customers need us.

You'll be empowered to manage your own workload and make decisions in the field. We don't believe in standing still—if your scheduled work is complete, we expect our engineers to proactively identify opportunities to support customers, assist the wider team, complete preventative maintenance, improve processes or develop their technical capabilities.

Customer needs don't always fit within standard business hours. While most work is completed during the day, flexibility to perform occasional after-hours, weekend and emergency work is an important part of delivering the service our customers expect.

What You'll Do

• Diagnose, troubleshoot and repair sophisticated cosmetic and medical aesthetic equipment.
• Perform preventative maintenance and equipment servicing to maximise reliability and customer uptime.
• Install new equipment and commission systems to manufacturer and company standards.
• Deliver customer training on equipment operation, maintenance and best practice.
• Maintain accurate service documentation and technical reports.
• Manage vehicle stock, spare parts and consumables to maximise first-time fix performance.
• Build trusted relationships with customers by delivering exceptional technical support and service.
• Collaborate with colleagues across Australia and New Zealand to resolve technical challenges and continuously improve our service offering.
• Travel extensively throughout Queensland and interstate as required.
• Participate in occasional after-hours support and emergency service activities.

Who You Are

You're someone who enjoys solving complex problems, takes ownership of outcomes and understands that exceptional customer service is just as important as technical expertise.

You don't wait to be told what to do—you look for opportunities to improve, support your teammates and deliver value to customers.

You'll bring:

• Experience servicing, maintaining or repairing electronic, electromechanical or medical equipment.
• Strong diagnostic and fault-finding capability.
• Excellent communication and relationship-building skills.
• The ability to work independently and manage competing priorities.
• A willingness to travel extensively and work flexibly to support customer requirements.
• A current unrestricted driver's licence.
• An Electronics Trade Certificate or qualifications in Electronics, Biomedical Engineering, Mechanical Engineering or a related discipline (highly regarded).
• Experience within the medical device, biomedical, laboratory equipment, aesthetics, imaging, photocopier or other field service industries will be highly regarded.

Why Join Laseraid?

When you join Laseraid, you're joining a team that's passionate about delivering service excellence and continually raising the standard of customer support within our industry.

We offer:

• A supportive, collaborative and high-performing team environment.
• Ongoing technical and professional development.
• Exposure to leading cosmetic and medical technologies.
• Career progression opportunities as our business continues to grow.
• A fully maintained company vehicle, tools and equipment.
• Competitive remuneration with opportunities for additional earnings.
• The opportunity to make a genuine impact with an organisation trusted by clinics across Australia and New Zealand.

If you're driven by technical excellence, enjoy solving problems and want to build a rewarding career with a company that's investing in its future, we'd love to hear from you.