Laser Service Engineer

Evolve Scientific; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Company vehicle or car allowance

Ongoing manufacturer training locally/

Performance bonus program

Career development opportunities

Job summary

Evolve Scientific is seeking a Laser Service Engineer to install, commission, maintain, service and repair advanced laser systems across ANZ. The role involves extensive travel, delivering on-site support, training customers and ensuring safety standards are met.

The ideal candidate has engineering or related degree, hands-on laser or high-tech capital equipment experience and strong troubleshooting, with excellent communication and customer service skills.

Qualifications

• Tertiary qualifications in Engineering, Electronics, Mechatronics or related discipline.
• Experience servicing laser systems or other high-technology capital equipment.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Knowledge of gas systems and industrial chillers is advantageous.
• Excellent communication and customer-service skills.

Responsibilities

• Install, commission and maintain laser systems and related equipment.
• Diagnose and repair electronic, electrical and electro-mechanical faults.
• Service ancillary equipment including chillers and gas delivery systems.
• Provide onsite and remote technical support to customers.
• Deliver customer training on equipment operation and maintenance.
• Prepare accurate service reports and technical documentation.
• Identify upgrades, service contracts and additional sales opportunities.
• Manage spare parts inventory, service quotations and CRM records.
• Ensure compliance with safety procedures and company standards.

Skills

Engineering background

Customer service

Problem solving

Communication skills

Independent work

Driving licence

Education

Engineering/Electronics/Mechatronics degree

Tools

Gas delivery systems

Industrial chillers

Photonic instrumentation

Job description

Hands-on engineering role supporting advanced laser systems through installation, maintenance and customer technical support across Australia and internationally.

• Install, service and troubleshoot advanced laser systems
• National travel with ongoing training
• Strong customer focus in research and industrial environments

About the company/role:

An exciting opportunity is available for a technically minded Laser Service Engineer. This full-time permanent position is responsible for the installation, commissioning, maintenance, servicing and repair of advanced laser systems and associated scientific instrumentation across ANZ. The role supports academic, research and industrial customers and requires a strong technical background, excellent problem-solving skills and a commitment to exceptional customer service. Travel is approximately 50% of the role, primarily within metropolitan locations.

Key Responsibilities:

• Install, commission and maintain laser systems and related equipment.
• Diagnose and repair electronic, electrical and electro-mechanical faults.
• Service ancillary equipment including chillers and gas delivery systems.
• Provide onsite and remote technical support to customers.
• Deliver customer training on equipment operation and maintenance.
• Prepare accurate service reports and technical documentation.
• Support technical demonstrations and customer evaluations.
• Identify opportunities for upgrades, service contracts and additional sales.
• Manage spare parts inventory, service quotations and CRM records.
• Ensure compliance with safety procedures and company standards.

Skills/experience:

• Tertiary qualifications in Engineering, Electronics, Mechatronics or related discipline.
• Experience servicing laser systems or other high-technology capital equipment.
• Strong electro-mechanical troubleshooting and diagnostic skills.
• Knowledge of gas systems and industrial chillers well regarded
• Excellent communication, organisational and customer service skills.
• Ability to work independently and manage multiple priorities.
• Current driver's licence and valid passport (or ability to obtain one).
• Experience with scientific instrumentation, photonics or machine vision is advantageous.
• Previous customer training or capital equipment sales support experience is desirable.

Culture/Benefits.

• Competitive salary based on qualifications and experience.
• Performance bonus program
• Company vehicle or car allowance.
• Ongoing manufacturer training locally and overseas and professional development.
• Opportunity to work with advanced scientific and photonic technologies.
• Varied role combining workshop, office and customer site activities.

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Chemicals, Construction & Infrastructure, Life Sciences, Mining and Manufacturing sectors worldwide. With more than 80 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.