Junior Field Service & Workshop Engineer - NSW

Laseraid; Sydney; Hybrid; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Company vehicle for field activities

Hands-on learning in lasers, optics &

Technical and professional development

Exposure to leading cosmetic and med‑a

Career progression opportunities

Competitive remuneration with bonus

Job summary

Laseraid in NSW is seeking a Junior Field Service & Workshop Engineer. You’ll diagnose and repair cosmetic and medical aesthetic equipment, learn lasers, electronics and logistics, and be supported by an experienced team. The role blends field work across NSW with workshop repairs and dispatch duties, including occasional interstate travel.

A company car is provided and Salesforce experience is valued. You’ll develop hands-on skills, take ownership of tasks, and contribute to improving service

Qualifications

• Hands-on engineer with interest in lasers, electronics and logistics.
• Willingness to travel NSW/interstate.
• Experience servicing or repairing electronic/electromechanical equipment.
• Strong fault-finding and problem-solving skills.
• Good communication and organizational skills.
• Experience using Salesforce is highly regarded.
• Experience in medical devices or related fields is valued.

Responsibilities

• Diagnose, troubleshoot and repair cosmetic and medical aesthetic equipment.
• Perform preventative maintenance and servicing to maximise reliability.
• Install new equipment and commission systems to standards.
• Carry out bench repairs and testing in the workshop.
• Dispatch products, parts and consumables to customers and engineers.
• Deliver customer training on equipment operation and maintenance.
• Maintain service documentation in Salesforce.
• Manage vehicle stock and spare parts to maximise first-time fix.
• Build trusted relationships with customers through excellent technical support.
• Collaborate with colleagues across Australia and New Zealand to improve service offering.
• Travel across NSW and interstate as required.
• Occasional after-hours support and emergency service activities.

Skills

Hands-on

Lasers

Electronics

Logistics

Fault finding

Communication

Relationship building

Organization

Time management

Willing to travel

Salesforce

Medical devices

Tools

Salesforce

Job description

At Laseraid, we help keep Australia’s and New Zealand’s leading aesthetic and medical clinics operating at their best.

For over 18 years, we’ve built our reputation on technical excellence, responsiveness and an unwavering commitment to customer success. From independent clinics through to some of the largest healthcare and aesthetic organisations in the region, our customers rely on us to keep mission-critical equipment performing when it matters most.

We’re continuing to invest in our people, technology and national service capability, creating opportunities for ambitious engineers who want to develop their careers with an organisation that values initiative, accountability and continuous improvement.

If you’re looking for a role where your technical expertise directly impacts customer success and no two days are the same, we’d like to hear from you.

The Opportunity

This is a junior role, ideal for someone who wants to learn about lasers, electronics and logistics. You’ll be supported by our experienced engineering team as you build your skills.

As a Junior Field Service & Workshop Engineer, you’ll become the face of Laseraid to our customers. You’ll diagnose technical issues, perform preventative maintenance, install new equipment, repair equipment in our workshop and make sure our products are dispatched accurately and on time.

This is a hybrid position. You’ll split your time between supporting customers across NSW, completing repairs in our workshop and dispatching product, with interstate travel required from time to time. A company car is provided for field activities. We are looking for someone who enjoys working independently, thrives in a dynamic environment and is willing to go where our customers need us.

The ideal candidate is hands‑on by nature, enjoys understanding how equipment works and takes pride in getting it back up and running.

You’ll be empowered to manage your own workload and make decisions in the field and in the workshop. We don’t believe in standing still. If your scheduled work is complete, we expect our engineers to proactively identify opportunities to support customers, assist the wider team, complete preventative maintenance, improve processes or develop their technical capabilities.

Customer needs don’t always fit within standard business hours. While most work is completed during the day, flexibility to perform occasional after‑hours, weekend and emergency work is an important part of delivering the service our customers expect.

What You’ll Do

• Diagnose, troubleshoot and repair sophisticated cosmetic and medical aesthetic equipment.
• Perform preventative maintenance and equipment servicing to maximise reliability and customer uptime.
• Install new equipment and commission systems to manufacturer and company standards.
• Carry out bench repairs and testing in our workshop.
• Pick, pack and dispatch products, parts and consumables to customers and engineers.
• Deliver customer training on equipment operation, maintenance and best practice.
• Maintain accurate service documentation, technical reports and job records in Salesforce.
• Manage vehicle stock, spare parts and consumables to maximise first‑time fix performance.
• Build trusted relationships with customers by delivering exceptional technical support and service.
• Collaborate with colleagues across Australia and New Zealand to resolve technical challenges and continuously improve our service offering.
• Travel throughout NSW and interstate as required.
• Participate in occasional after‑hours support and emergency service activities.

Who You Are

You’re someone who enjoys solving problems, takes ownership of outcomes and understands that exceptional customer service is just as important as technical expertise.

You don’t wait to be told what to do. You look for opportunities to learn, improve, support your teammates and deliver value to customers.

You’ll bring:

• A hands‑on approach and a genuine interest in diagnosing and repairing equipment.
• A strong desire to learn about lasers, electronics and logistics.
• Some experience servicing, maintaining or repairing electronic, electromechanical or mechanical equipment, through work, study or a trade.
• A logical approach to fault‑finding.
• Good communication and relationship‑building skills.
• Good organisation and attention to detail, particularly with stock and dispatch.
• The ability to manage your own time and competing priorities.
• A willingness to travel and work flexibly to support customer requirements.
• Experience using Salesforce will be highly regarded.
• Experience within the medical device, biomedical, laboratory equipment, aesthetics, imaging, photocopier or other field service industries will also be highly regarded.

Why Join Laseraid?

When you join Laseraid, you’re joining a team that’s passionate about delivering service excellence and continually raising the standard of customer support within our industry.

We offer:

• A supportive, collaborative and high‑performing team environment.
• Hands‑on learning in lasers, electronics and logistics.
• Ongoing technical and professional development.
• Exposure to leading cosmetic and medical technologies.
• Career progression opportunities as our business continues to grow.
• A fully maintained company vehicle for field activities, plus tools and equipment.
• Competitive remuneration with opportunities for additional earnings.
• The opportunity to make a genuine impact with an organisation trusted by clinics across Australia and New Zealand.

If you want to learn about lasers, electronics and logistics, enjoy hands‑on repair work and want to build a rewarding career with a company that’s investing in its future, we’d love to hear from you.