Field Service Engineer

i-Pharm Consulting; Brisbane; On-site; AUD 80,000 - 120,000; Full time

Benefits offered by this job

ICP bonus

Car allowance & tools

Onboarding & training

Engineering knowledge base

Site-based assignments with travel

Professional development

Job summary

i‑Pharm Consulting is seeking a Field Service Engineer for Brisbane to install, validate and maintain medical equipment across hospitals. This hands-on role combines technical service with strong interpersonal skills.

You will conduct on-site installations, preventive maintenance and repairs, provide customer support, train staff, and manage records. On-call duties may apply; travel across sites is required.

Qualifications

• Restricted Electrical license required.
• Medical industry background preferred (Endoscopy, Surgical, CSSD, or Sterilisation).
• Minimum 2 years’ experience in fault diagnosis and repair of medical devices.
• Experience with boiler, steam, air, water and hydraulic systems is desirable.
• Strong commercial acumen and people skills.
• Strong documentation and reporting skills in a highly regulated industry.

Responsibilities

• Install, validate, maintain and repair medical equipment on site.
• Perform field installations, preventive maintenance, validations and repairs.
• Provide responsive customer support via site visits, phone and email.
• Deliver in-service training and support clinical trials to demonstrate product applications.
• Conduct user, application and technical training for healthcare staff.
• Log and manage product complaints in line with company procedures.
• Assist with spare parts inventory and documentation.
• Maintain records of preventive maintenance and troubleshooting activities.
• Manage equipment and spares database, including tracking movement and repair status.
• Deliver high-quality after-sales support and build strong client relationships.
• Participate in on-call duties as required, with short-notice availability.

Skills

Restricted Electrical license

Medtech background

Fault diagnosis & repair

Boiler/steam/hydraulic systems

Client-facing communication

Documentation & reporting

Job description

Our client is a global med tech company specialising in infection prevention, sterilisation, and contamination control solutions for healthcare industries. They are seeking a Field Service Engineer to install, maintain, and support hospitals and healthcare providers across Brisbane. This is a hands‑on, field‑based role that blends technical expertise with strong interpersonal and commercial acumen.

This role is ideal for someone with a strong technical background and excellent interpersonal skills. You’ll be responsible for installing, validating, maintaining, and repairing medical equipment, liaising with healthcare professionals on site.

Responsibilities include:

• Developing and executing technical service functions for sterilisers, washers, and endoscopy reprocessing equipment
• Performing equipment installations, preventive maintenance, validations, and field repairs
• Providing responsive customer support via site visits, phone, and email
• Delivering in‑service sessions and supporting clinical trials to demonstrate product applications
• Conducting user, application, and technical training for healthcare staff
• Logging and managing product complaints in line with company procedures
• Assisting with spare parts inventory and documentation
• Maintaining accurate records of preventive maintenance and troubleshooting activities
• Managing equipment and spares database, including tracking movement and repair status
• Delivering high‑quality after‑sales support and building strong client relationships
• Participating in on‑call duties as required, with flexibility for short‑notice assignments

Skills & Experience

• Restricted Electrical license required
• Medical industry background preferred - experience in Endoscopy, Surgical, CSSD, or Sterilisation environments is highly desired.
• Minimum 2 years’ experience in fault diagnosis and repair in medical devices
• Experience with boiler, steam, air, water, and hydraulic systems is desirable
• Strong commercial acumen and people skills
• Strong documentation and reporting skills in a highly regulated industry

BENEFITS

• Competitive salary + Incentive Compensation Plan (ICP) bonus
• Car allowance, fuel card, company expense card, phone, and laptop
• Comprehensive onboarding and ongoing training
• Access to a world‑class engineering knowledge base
• Work‑life balance - the company assigns you your own sites based on your nearby location, with support to other sites when workload requires.
• Supportive team culture with ongoing personal and professional development