Field Service Engineer - NSW (Microscopy)

KE Select; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

KE Select invites applications for a Field Service Engineer – Microscopy & Imaging Systems based in Sydney, NSW. You will install, maintain and repair advanced microscopy and imaging systems across NSW, providing responsive technical support to research, industrial and healthcare customers.

We seek engineers with hands-on experience in microscopy or optical systems, strong troubleshooting skills, and a customer-focused approach.

Qualifications

• 2-5 years' experience in field service or electronics servicing.
• Hands-on experience with microscopy equipment or imaging technologies is desirable.
• Strong troubleshooting across electronic, mechanical and optical subsystems.
• Excellent communication with technical customers.

Responsibilities

• Install, maintain, troubleshoot and repair microscopy & imaging systems.
• Diagnose faults across electronic, mechanical and optical subsystems.
• Perform preventative maintenance and servicing to ensure reliability.
• Provide responsive technical support to customers across settings.
• Manage service activities per customer agreements and response times.
• Assist with installation, commissioning and training of systems.
• Prepare service reports and maintain equipment records.
• Collaborate with sales, applications and technical teams.
• Build strong customer relationships through proactive support.
• Travel throughout NSW, interstate, and occasionally internationally for support and training.

Skills

Field service experience

Electronics servicing

Microscopy/Imaging Systems

Troubleshooting

Customer communication

Education

Electronics or Mechatronics degree

Tools

Salesforce

SAP

Job description

About the Company

This is a global recognised leader in advanced microscopy and imaging technologies, supporting scientific research, industrial applications and diagnostic laboratories across Australia and New Zealand. The company has a strong reputation for innovation, precision and technical excellence, the business provides sophisticated optical and digital imaging solutions to customers across research institutions, universities, healthcare and industrial environments.

The Opportunity

An exciting opportunity is available for a Field Service Engineer - Microscopy & Imaging Systems to join an established service team based in Sydney, NSW. This is a hands-on technical role suited to an engineer with experience in microscopy, optical systems, electronics or precision imaging equipment, who enjoys troubleshooting complex technology and delivering exceptional customer support. You will be responsible for the installation, preventative maintenance, fault diagnosis and repair of advanced microscopy and imaging systems across NSW, with opportunities to support customers throughout Australia and New Zealand. The successful candidate will be working with sophisticated scientific instrumentation, and you will play an important role in ensuring equipment performance, reliability and customer satisfaction.

Key Responsibilities

• Install, maintain, troubleshoot and repair advanced optical, digital and laser scanning microscopy systems.
• Diagnose and resolve complex electronic, mechanical and optical system faults.
• Conduct preventative maintenance and technical servicing to ensure equipment reliability and performance.
• Provide responsive technical support to customers across research, scientific and industrial environments.
• Manage service activities in accordance with customer service agreements and response timeframes.
• Assist with the installation, commissioning and technical support of sophisticated microscopy and imaging systems.
• Prepare accurate service reports, maintain equipment records and manage service activities through internal systems.
• Collaborate with sales, applications and technical teams to support demonstrations, installations and customer requirements.
• Build strong customer relationships through professional, proactive technical support.
• Travel throughout NSW, interstate and occasionally internationally for customer support and technical training.

About You

We are looking for a technically capable, customer-focused engineer with a strong interest and practical experience in microscopy and precision imaging technologies.

To succeed in this role, you will ideally have:

• 2-5 years' experience in field service, electronics servicing or precision instrumentation repair.
• Hands-on experience with microscopy equipment, optical systems or advanced scientific imaging technologies is highly desirable.
• Strong electronic and electro-mechanical troubleshooting capabilities.
• An understanding of optical mechanics, precision instruments or laser-based imaging systems.
• Experience diagnosing technical faults and identifying root causes across complex equipment.
• A qualification in Electronics, Electrical Engineering, Mechatronics, Applied Science or a related discipline.
• Excellent communication skills and the ability to engage confidently with technical customers.
• The ability to work independently, manage service schedules and prioritise customer requirements.
• Experience with Salesforce, SAP or similar service management systems would be advantageous.
• A willingness to travel as required.

Experience servicing optical microscopes, confocal or laser scanning microscopy systems, digital microscopes or other sophisticated imaging instruments will be particularly well regarded.

What's on Offer

• Permanent, full-time opportunity based in Sydney.
• Work with globally recognised microscopy and imaging technologies.
• Exposure to advanced optical, digital and laser-based instrumentation.
• Ongoing technical training and professional development.
• Supportive and experienced service team across Australia and New Zealand.
• Opportunity to work with leading research institutions, scientific organisations and industrial customers.
• A technically diverse role offering autonomy and long-term career development.