Engineer Field Services

Merck Life Science; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Merck Life Science in Sydney's Macquarie Park is seeking a Field Service Engineer to install, calibrate, service and repair Biomonitoring instruments, ensuring regulatory compliance and high first-time fix rates. You will manage service visits, schedule installations, maintain ServiceMax CRM, train customer staff, and contribute to proactive service offerings while travelling as needed.

The role demands hands-on electrical repair knowledge, project management, strong communication, and a

Qualifications

• Proven field service or technical service experience.
• Project management experience is preferred.
• Electrical repair knowledge; electronics background is advantageous.
• Ability to obtain relevant certifications (or holds them).
• Excellent communication and self-motivated attitude.
• WHS commitment and safety focus.
• Physically capable of installing and servicing instrumentation.
• Willingness to travel interstate and overseas if required.

Responsibilities

• Install, maintain, service, validate and repair Biomonitoring instruments.
• Troubleshoot and repair product failures; manage parts.
• Train customer staff and act as project lead from service perspective.
• Maintain ServiceMax CRM accuracy and report to management.
• Manage service stock and support business development.

Skills

Field service experience

Project management

Electrical repair knowledge

Certification eligibility

Strong communication

Autonomous work style

WHS compliance

Physical fitness

Travel willingness

Job description

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Field Service Engineer – Biomonitoring / Full-Time

Location: Macquarie Park (Syndey) Australia | Employment type: full-time

Your Role

We are seeking a highly skilled and motivated Field Service Engineer to join our Field Service team. In this pivotal role, you will install, maintain, service, validate and repair equipment, predominantly Biomonitoring instruments, with the potential for your scope to expand into other Business Units under the Field Service umbrella.

You will troubleshoot and maintain a broad variety of products and equipment, identify, analyse and repair product failures, and order and replace parts as needed. You will train customer employees and act as Custom Project Lead from a serviceability perspective, recommending the products and services that best fit each customer's needs. You will ensure all service activities comply with applicable regulations (EHS), advise customers on these topics, and follow current Company procedures, SOPs and guidelines.

You will schedule regular service visits and installations in a timely manner, keep the CRM (ServiceMax) accurate and up to date, and give timely feedback to ISC and TSS to support quote and troubleshooting accuracy. You will manage your own service stock (spare parts in stock/vehicle) to maximise first-time fix rate, and communicate with customers and colleagues to support business development by promoting service activities, products and solutions. You will also report regularly to Management, attend meetings, exhibitions, seminars, sales conferences and training as required, look after company equipment, manage business administration and expenses accurately and punctually, and carry out other duties aligned with company strategy.

Who You Are

• Proven experience as a Field Service Engineer or in Technical Service.
• Project management experience.
• Sound knowledge of electrical repair; ideally Electronics background.
• Ability to obtain electrical disconnect/reconnect certification (or already hold it).
• Excellent communication skills, and a self-motivated, energetic, service- and results-oriented approach.
• Ability to work autonomously while always striving for excellence.
• Strong commitment to WHS to protect health and safety in the workplace.
• Physically able to perform the tasks involved in installing, repairing and servicing instrumentation.
• Willingness to travel interstate and/or overseas if required.

Requirements

• Valid Driver's licence.
• Induction (White) Card (preferred).
• Ability to obtain Working with Children Certification and Police Checks.
• Satisfactory pre-employment fitness-for-work medical check.

What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!

At Merck KGaA, Darmstadt Germany, we are committed to advancing reconciliation through meaningful action, collaboration, and cultural respect. Our Innovate Action Plan (RAP) represents the next phase of our journey to strengthen relationships with First Nations people and communities. We are focusing on tangible actions including increasing employment pathways for First Nations peoples and enhancing capabilities within our workforce.