Field Service Engineer

Testo Pty Ltd; Melbourne; On-site; AUD 60,000 - 90,000; Full time

Job summary

Testo Pty Ltd, a leader in portable instrumentation, seeks a service calibration specialist to perform in-house and on-site calibration, provide customer support, and generate accurate service documentation. You will liaise with customers on-site, ensure quality and safety standards, and assist with installation and commissioning.

Travel across Australia will be required as the role develops. The ideal candidate has electronics/instrumentation related qualifications and strong English

Qualifications

• Experience in service & calibration roles.
• Qualifications in electronics or related field.
• Ability to work independently or in a team.
• Excellent English communication.
• Willingness to travel across Australia.
• On-site calibration travel required.

Responsibilities

• Perform in-house and on-site calibration of Testo instruments and systems.
• Provide technical customer support by phone, e-mail or in person.
• Diagnose and troubleshoot technical issues, providing practical solutions.
• Prepare calibration reports, service documentation and job records.
• Liaise professionally with customers on site explaining findings and recommendations.
• Ensure compliance with quality systems, safety requirements and calibration standards.
• Timely preparation and follow up of customer quotes.
• Connect to, configure and verify instruments that interface with customer IT systems or networks.
• Assist with servicing, troubleshooting and repair of equipment.
• Support installation, pre-commissioning and post commissioning activities.
• Keep Sales department updated with any known faults.
• Liaise & follow up with HQ for all service enquiries and complaints.
• Promote Testo service capabilities – promotions in conjunction with marketing.
• Carry out other tasks as required.

Skills

Service & calibration experience

Independent & team work

English communication

IT literacy (Microsoft 365/CRM)

Willingness to travel Australia

Education

Electronics/Instrumentation/Electrical/Mechatronics/HVAC/R or related field

Tools

SAP

Microsoft 365/CRM

Job description

Testo a market leader in the field of portable instrumentation is a rapidly growing German subsidiary located in Croydon South and is well established in the Food, Thermal Imaging, Emission and HVACR markets. Testo also offers automated monitoring for Food and Pharma markets with after sales support and in house service and calibration services for all markets. Work out of our new service centre in Croydon South and on-site work at customer sites as needed - Monday to Friday. Parking available on site.

Due to expansion and focus on sales growth we have a great opportunity to join our service department. Reporting to the Service Manager you will be responsible for the following duties

Responsibilities of this role (Key duties)

Perform in-house and on-site calibration of Testo instruments and systems in accordance with company procedures and relevant standards

Provide technical customer support by phone, e-mail or in person.

Diagnose and troubleshoot technical and system related issues, providing practical and timely solutions

Prepare accurate calibration reports, service documentation and job records

Liaise professionally with customers on site explaining findings and recommendations

Ensure compliance with quality systems, safety requirements and calibration standards

Timely preparation and follow up of customer quotes

Connect to, configure and verify instruments that interface with customer IT systems or networks where required.

Assist with servicing, troubleshooting and repair of equipment

Support installation, pre-commissioning and post commissioning activities

Keep Sales department updated with any “known faults”

Liaise & follow up with HQ for all service enquiries and complaints

Promote Testo service capabilities – promotions in conjunction with marketing

Carry out other tasks as required

Skills needed for role

Relevant experience within service & calibration

Qualifications or studies in Electronics, Instrumentation, Electrical, Mechanical, Mechatronics, HVAC/R or related field

Ability to work independently and within a team

Excellent verbal and written English language skills

Good computer skills - experience in Microsoft 365/CRM and SAP or similar an advantage

Professional mature approach

A strong willingness to develop knowledge of new products and services

Good attention to detail and accuracy

Technical skills and knowledge an advantage

Onsite calibration travel will be required and willingness to travel across Australia as the role develops

Training on products and processes will be offered to the right candidate.

Testo is an equal opportunity employer.

The position is only open to candidates with full work rights in Australia.