Copy of Field Service Technician

Laf-Technologies-Pty-Ltd; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Fully maintained vehicle

Phone provided

Professional growth

Multicultural team

Job summary

LAF technologies, Melbourne-based, is seeking an in-field Service Technician to maintain and repair specialised equipment and provide ongoing technical support. The role includes on-site testing, calibration, and working with customers to ensure reliable operation.

The successful candidate will be trained on specific duties and equipment. A valid driver’s license and willingness to travel to regional sites are required. A fully equipped vehicle and phone are provided after probation.

Qualifications

• Appliance or mechanical experience or trade background needed.
• Strong problem-solving abilities required.
• Excellent communication and interpersonal skills.
• Ability to work unsupervised in field environments.
• Proficient with Microsoft Office applications.
• Valid driver’s license and willingness to travel regionally or interstate.

Responsibilities

• On-site mechanical testing and sensor calibrations.
• Diagnose and troubleshoot customer-reported issues.
• Collaborate with team to resolve complex problems.
• Provide excellent customer service and ensure client satisfaction.
• Document service activities and maintain accurate records.

Skills

Appliance experience

Trade background

Problem solving

Communication skills

MS Office

Travel willingness

Tools

Vehicle and phone provided

Job description

LAF Technologies is an industry leader providing Controlled Environment Solutions to customers in the Pharmaceutical, Life Sciences, and Healthcare sectors. We pride ourselves on delivering exceptional service to our clients.

As a Field Service Technician, you’ll play an integral role in maintaining and repairing our equipment, ensuring our customers receive world-class support.

We are expanding our service delivery capability and are therefore looking for motivated self-starters to join our team.

Our Melbourne-based NATA-accredited laboratory is looking to immediately engage a committed in-field service technician to provide in-field ongoing technical support and routine annual mechanical testing certification work. Due to the specialised nature of our business, we expect to train the successful applicants on specific duties and technical equipment specifics.

Responsibilities

• On-site mechanical testing and sensor calibrations.
• Diagnose and troubleshoot technical issues reported by customers.
• Collaborate with other team members to resolve complex problems.
• Provide excellent customer service and ensure client satisfaction.
• Document service activities and maintain accurate records.

Requirements

• Relevant appliance / mechanical experience or trade background.
• Excellent problem-solving abilities.
• Effective communication and interpersonal skills.
• Works well in an unsupervised environment.
• Proficient in the use of the Microsoft Office suite.
• Valid driver’s license and willingness to travel to customer sites in regional areas or interstate as required.
• Above industry standard wages + super.
• Fully maintained vehicle plus phone following a successfully completed probationary period.
• Opportunities for professional growth and development.
• Supportive multicultural work environment and team-oriented culture.

Company Overview

Established in 1987, LAF technologies has emerged as a premier supplier and service provider specialising in contamination control, scientific instrumentation, particle measurement, environmental monitoring, and laboratory equipment across Australasia. Our NATA accreditation and comprehensive range of certifications, including ISO 17025, ISO 9001, ISO 14001, and ISO 45001, underscore our commitment to quality assurance and operational excellence. Headquartered in Melbourne with additional offices in Sydney, and sales and service facilities in Queensland and Tasmania, LAF technologies offers a specialised distribution network ensuring efficient delivery and expert technical support. Our dedicated approach focuses on supporting, servicing, and validating technical plant and equipment throughout its lifecycle, ensuring customers receive exceptional support and reliable solutions.