Global Field Service Scheduler

Melitta; Sydney; Sur place; AUD 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Competitive Salary Range + superann

EAP wellbeing program

Structured onboarding and ongoing培训

LinkedIn Learning courses

Employee discounts on Melitta products

Résumé du poste

Melitta Australia is seeking a Field Service Dispatcher to coordinate daily field-service operations across our technical network. You will plan, schedule and dispatch technicians for reactive service, planned maintenance, installations and returns, ensuring efficient use of capacity and adherence to SLAs.

This role requires strong organization, English communication and experience with SAP/Mobile-X or similar platforms; familiarity with coffee, foodservice or hospitality equipment is a plus.

Qualifications

• Two years' experience in dispatch or scheduling.
• Experience with SAP, Mobile-X or similar field-service platforms.
• Proficient in Microsoft Excel, Outlook and digital communication tools.
• Strong written and verbal English communication skills.

Responsabilités

• Plan, schedule and dispatch reactive service, planned maintenance, installations and return visits to internal and contract technicians using SAP, Mobile-X and other approved systems.
• Assign technicians based on job priority, SLA requirements, skills and certifications, location, availability, equipment and customer needs.
• Manage daily and forward schedules, monitor technician capacity and job progress, and adjust allocations when urgent work, delays or absences arise.
• Optimise routes and job sequences to reduce travel time and improve technician capacity.
• Review service orders before dispatch to confirm fault details, service history, customer contacts and site access requirements.
• Coordinate with technicians, Technical Support, Warehouse and Inventory to ensure the right parts, tools and expertise are available, including van-stock replenishment and return visits.
• Keep customers and technicians informed of appointments, schedule changes, delays and access arrangements, and resolve service concerns with Customer Service.

Description du poste

Melitta Australia is seeking a Field Service Dispatcher to coordinate daily field-service operations across our technical network. You will plan, schedule and dispatch technicians for reactive service, planned maintenance, installations and returns, ensuring efficient use of capacity and adherence to SLAs.

This role requires strong organization, English communication and experience with SAP/Mobile-X or similar platforms; familiarity with coffee, foodservice or hospitality equipment is a plus.