Field Service Customer Coordinator

WesTrac; Western Australia; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Parental Leave

Novated Leasing

Income Protection

Retail Discounts

Healthcare Discounts

Gym Discounts

Employee Assistance Program

Referral Bonus

Leave - Emergency

Reserves Leave

Job summary

WesTrac is seeking a Field Service Customer Coordinator to support efficient field service delivery in the Perth area. You will coordinate customer enquiries, manage work orders, assist with technician scheduling and parts procurement, and provide proactive customer updates.

Ideal candidates have customer service or service coordination experience, strong communication skills, and familiarity with service management systems. WA-specific familiarity with mining/construction sectors is preferred.

Qualifications

• Certificate III/IV or equivalent business, administration or customer service qualification (desirable).
• Mechanical aptitude or understanding of heavy equipment components and repair processes.
• Previous experience in a customer service, service coordination or administration role.
• Strong organisational and time management skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Intermediate proficiency in Microsoft Office applications, particularly Outlook, Excel and Teams.
• Strong verbal and written communication skills.
• Cert III Mobile Plant Technology or similar trade qualifications.
• Experience within mining, construction, industrial services, heavy equipment or related industries.
• Experience coordinating mobile field service technicians and knowledge of service management systems.

Responsibilities

• Coordinate customer enquiries, service requests and work order activities.
• Assist Field Supervisor with schedule of field service technicians to maximise responsiveness and efficiency.
• Manage work orders from creation through to completion and invoicing.
• Source and coordinate parts to support maintenance and breakdown work.
• Provide proactive updates to customers and build strong relationships.
• Support continuous improvement, compliance and service delivery outcomes.

Skills

Mechanical aptitude

Customer service coordination

Organisational skills

Time management

Multitasking

Verbal and written communication

Coordinating mobile field technicians

Service management systems

Parts ordering & inventory

Trade qualification knowledge

Education

Certificate III/IV or equivalent (desirable)

Tools

Microsoft Office Suite (Outlook, Excel, Teams)

Job description

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Reporting to the Area Manager - Customer Service and Logistics, the Field Service Customer Coordinator is responsible for supporting the efficient delivery of field service operations by coordinating customer enquiries, work order management, assisting Supervisor with technician scheduling and parts procurement activities.

The role acts as a central point of contact between customers, field service Supervisors and internal stakeholders, ensuring service requests are prioritised, communicated and executed efficiently.

Location

Perth Precinct (Perth Airport, WA)

What you’ll do:

• Coordinate customer enquiries, service requests and work order activities.
• Assist Field Supervisor with schedule of field service technicians to maximise responsiveness and efficiency.
• Manage work orders from creation through to completion and invoicing.
• Source and coordinate parts to support maintenance and breakdown work.
• Provide proactive updates to customers and build strong relationships.
• Support continuous improvement, compliance and service delivery outcomes.

What you’ll need:

Education / Certificates:

• Certificate III, Certificate IV or equivalent business, administration or customer service qualification (desirable)

Experience and Knowledge:

• Mechanical aptitude or understanding of heavy equipment components and repair processes.
• Previous experience in a customer service, service coordination or administration role.
• Strong organisational and time management skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Intermediate proficiency in Microsoft Office applications, particularly Outlook, Excel and Teams.
• Strong verbal and written communication skills.
• Cert III Mobile Plant Technology or similar trade qualifications.
• Experience within mining, construction, industrial services, heavy equipment or related industries.
• Experience coordinating mobile field service technicians.
• Knowledge of service management systems.
• Experience with parts ordering and inventory coordination.

Our Benefits inclusive of but not limited to:

• Financial Benefits– Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness– Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career– Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks– Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.