Field Service Supervisor

WesTrac; Perth; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Parental Leave

Novated Leasing

Income Protection Insurance

Retail Discounts

Fitness Passport

Employee Share Purchase Plan

Emergency Services Leave

Defence Force Reserves Leave

Job summary

WesTrac Perth Precinct is seeking a Field Service Supervisor on a 9-month fixed-term maternity cover. Reporting to the Area Manager, you will own the customer care experience for WesTrac service, repairs and related queries in the allocated area of service/equipment, ensuring effective work order management and compliance.

The role requires a Heavy Diesel Mechanic trade or similar, with 2+ years supervision experience, and direct experience with Caterpillar equipment, OH&S and risk assessment.

Qualifications

• Must have heavy diesel mechanic trade or similar discipline.
• 2+ years supervision experience in a similar position (diploma preferred).
• Direct experience with heavy mobile equipment maintenance and OH&S and risk assessment requirements.
• Strong communication and interpersonal skills for directing in high-risk environments.
• Demonstrated ability to build stakeholder relationships and exceed customer expectations.

Responsibilities

• Lead by example with safety as a priority and drive productive work practices.
• Set clear expectations, assign work, monitor progress and hold teams accountable.
• Recruit, coach, mentor and develop a high-performing team.
• Adapt plans and resources to ensure consistent delivery and minimise operational impacts.
• Balance budget requirements with customer needs and maintain stakeholder relationships.

Skills

Team leadership

Communication

Stakeholder management

Analytical ability

Problem solving

Continuous improvement

Education

Heavy Diesel Mechanic Trade

Diploma preferred

Job description

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Reporting to the Area Manager, the Field Service Supervisor will join our team on a fulltime basis at our Perth Precinct. This role is accountable for the ownership of the complete customer care experience regarding WesTrac service, repair and general service provision queries in relation to the allocated area of service/equipment.

The role is accountable for ensuring effective work order management and department performance to achieve WesTrac’s targets of productivity and compliance to Caterpillar, customer and WesTrac requirements.

Location : Perth Precinct

Roster : 9 days on 5 days off 11.5 hours a day (including meal break)

Fixed Term: 9 Month contract (Maternity Leave Cover)

Key responsibilities:

• Lead by example, demonstrating organisational values and visible safety leadership to ensure safe, productive work practices.
• Drive team performance by setting clear expectations, assigning work, monitoring progress and holding people accountable.
• Build capability by recruiting effectively, coaching, mentoring and developing a high‑performing, engaged team.
• Adapt to change by communicating plans clearly, allocating resources effectively and ensuring consistent delivery.
• Apply strategic thinking to minimise operational impacts on the environment and community.
• Demonstrate strong commercial, technical and customer focus by meeting budget requirements, coordinating customer needs end‑to‑end and maintaining productive stakeholder relationships.

Requirements for the role:

• Heavy Diesel Mechanic Trade or similar discipline
• 2+ years supervision experience in a similar position (diploma certified preferred)
• Direct experience in heavy mobile equipment (Caterpillar preferred) maintenance and OH&S and risk assessment requirements
• Strong communication and interpersonal skills, with the ability to give clear direction in high‑risk environments
• Proven organisational capability and experience managing competing priorities in dynamic settings
• Advanced analytical, troubleshooting and continuous‑improvement skills
• Demonstrated ability to build effective stakeholder relationships and exceed customer expectations

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.