Field Service Customer Coordinator

WesTrac Cat; Perth; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Novated leasing

Income protection insurance

Retail discounts

Health discounts

Awards & recognition

Internal training & upskilling

Referral bonus program

Employee share purchase plan

Job summary

WesTrac is seeking a Field Service Customer Coordinator in Perth, WA, to support efficient field service operations by coordinating customer enquiries, work orders, scheduling and parts procurement. You’ll act as the central contact between customers, field service supervisors and internal teams.

Based at Perth Precinct, this full-time role offers hands-on coordination in a dynamic mining and heavy equipment environment, with a focus on timely communication, accuracy and service delivery

Qualifications

• Mechanical aptitude or understanding of heavy equipment components and repair processes.
• Experience in a customer service, service coordination or administration role.
• Strong organisational and time management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Outlook, Excel and Teams.

Responsibilities

• Coordinate customer enquiries, service requests and work order activities.
• Assist Field Supervisor with schedule of field service technicians to maximise responsiveness and efficiency.
• Manage work orders from creation through to completion and invoicing.
• Source and coordinate parts to support maintenance and breakdown work.
• Provide proactive updates to customers and build strong relationships.
• Support continuous improvement, compliance and service delivery outcomes.

Skills

Mechanical aptitude

Organisational skills

Communication skills

MS Office proficiency

Education

Certificate III/IV in business/admin or customer service

Tools

Service management systems

Parts ordering systems

Inventory coordination

Job description

Location: Perth Precinct, WA, AU

Reporting to the Area Manager - Customer Service and Logistics, the Field Service Customer Coordinator is responsible for supporting the efficient delivery of field service operations by coordinating customer enquiries, work order management, assisting Supervisor with technician scheduling and parts procurement activities.

The role acts as a central point of contact between customers, field service Supervisors and internal stakeholders, ensuring service requests are prioritised, communicated and executed efficiently.

Roster: Mon – Fri 10.5 hours per day (including unpaid meal breaks)

Location: Perth Precinct (Perth Airport, WA)

What you’ll do

• Coordinate customer enquiries, service requests and work order activities.
• Assist Field Supervisor with schedule of field service technicians to maximise responsiveness and efficiency.
• Manage work orders from creation through to completion and invoicing.
• Source and coordinate parts to support maintenance and breakdown work.
• Provide proactive updates to customers and build strong relationships.
• Support continuous improvement, compliance and service delivery outcomes.

What you’ll need

Education / Certificates

• Certificate III, Certificate IV or equivalent business, administration or customer service qualification (desirable)

Experience and Knowledge

Essential

• Mechanical aptitude or understanding of heavy equipment components and repair processes.
• Previous experience in a customer service, service coordination or administration role.
• Strong organisational and time management skills.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Intermediate proficiency in Microsoft Office applications, particularly Outlook, Excel and Teams.
• Strong verbal and written communication skills.

Desired

• Cert III Mobile Plant Technology or similar trade qualifications.
• Experience within mining, construction, industrial services, heavy equipment or related industries.
• Experience coordinating mobile field service technicians.
• Knowledge of service management systems.
• Experience with parts ordering and inventory coordination.

Our Benefits inclusive of but not limited to

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number : 6329