Customer Support Manager

WesTrac Cat; City Of Swan; On-site; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Paid Parental Leave

Secondary Carers Leave

Novated Leasing

Income Protection Insurance

Retail Discounts

Job summary

WesTrac is seeking a Customer Support Manager - Mining to drive aftermarket growth and strengthen relationships across mining accounts from its Guildford PDC, WA location. You will collaborate with field teams and internal specialists to deliver value-driven solutions across parts, components, rebuilds and service offerings.

This role combines technical knowledge, commercial acumen and relationship management to support customers throughout the equipment lifecycle while contributing to WesTrac's

Qualifications

• Experience in sales, product support, account management or customer-facing roles within mining or related industries.
• Strong commercial awareness and ability to identify business opportunities.
• Understanding of fleet lifecycle management and total cost of ownership principles.
• Excellent relationship-building and stakeholder engagement skills.

Responsibilities

• Drive aftermarket growth across parts, components, repairs, rebuilds and service solutions.
• Build and maintain relationships with maintenance, planning and operational stakeholders.
• Deliver value-focused outcomes to improve equipment performance and availability.
• Develop account opportunities and implement customer engagement strategies.
• Coordinate with Product Support, Service, Technology and Caterpillar teams to tailor solutions.
• Manage CRM data, sales forecasts and account activity plans.

Skills

Sales experience

Account management

Customer-facing

Relationship building

Commercial awareness

Negotiation

Mining equipment knowledge

Job description

Location: Guildford PDC, WA, AU

Customer Support Manager - Mining

Reporting to the Mining Business Manager, the Customer Support Manager is responsible for driving aftermarket sales growth and strengthening customer relationships across a portfolio of mining accounts.

Working closely with customers, field teams and internal specialists, you will identify opportunities to improve fleet performance, enhance equipment reliability and deliver value-driven solutions across parts, components, rebuilds and service offerings.

This role combines technical knowledge, commercial acumen and relationship management to support customers throughout the equipment lifecycle while contributing to WesTrac's growth objectives within the mining sector.

Roster: Monday – Friday | 8.5-hour day (including meal break)

What You'll Be Doing:

Drive Aftermarket Growth - Identify and pursue opportunities across parts, components, repairs, rebuilds and service solutions, supporting the execution

Build Strong Customer Relationships - Develop and maintain effective relationships with maintenance, planning and operational stakeholders to understand customer requirements and position WesTrac solutions.

Deliver Value-Focused Outcomes - Work alongside customers to identify opportunities that improve equipment performance, availability and cost efficiency throughout the asset lifecycle.

Develop Account Opportunities - Support account planning activities and implement customer engagement strategies that strengthen WesTrac's presence and expand our share of wallet within allocated accounts.

Collaborate Across the Business - Coordinate with Product Support, Service, Technology, Component Rebuild and Caterpillar teams to deliver tailored customer solutions.

Analyse & Forecast Performance - Maintain accurate CRM data, sales forecasts and account activity plans to support pipeline management and business growth initiatives.

Resolve Commercial & Operational Challenges - Act as the key point of contact for customer enquiries, facilitating timely resolution of technical, operational and commercial issues.

About You

You are a relationship-focused sales professional who enjoys identifying opportunities, creating value for customers and building long-term partnerships.

You may come from a mining, heavy equipment, resources, maintenance or industrial services background and have a strong understanding of how operational performance and commercial outcomes intersect.

To Be Successful You Will Bring:

• Experience in sales, product support, account management or customer-facing roles within mining, heavy equipment or related industries.
• Strong commercial awareness with a demonstrated ability to identify and develop business opportunities.
• An understanding of fleet lifecycle management and Total Cost of Ownership principles.
• Excellent relationship-building and stakeholder engagement skills.
• Strong communication and negotiation capability.
• Technical knowledge of mining equipment, components or maintenance practices (trade qualification advantageous).
• A proactive approach with the ability to work independently while collaborating across a broader team.

Our Benefits include, but are not limited to:

• Financial Benefits - Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & more than 600 retail discounts, such as, Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness - Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career - Personal and Team Recognition (Made for More awards), Internal Career Progression, Training & Flexibility through our award-winning WesTrac Institute
• Employee Referral Program - Opportunity to receive a referral bonus up to $5000 for applicable roles
• Additional Perks - Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6317