Administrator - Service Operations

WesTrac; Perth; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

Paid Parental Leave

Novated Leasing

Income Protection Insurance

600+ retail discounts

Job summary

WesTrac Australia is seeking an Administrator – Service Operations to ensure our showroom and retail areas are well-presented, organised, and customer-focused while delivering exceptional service to customers and internal stakeholders.

The role is based at the Perth Precinct with a Monday–Friday roster. You will engage with customers, manage product inquiries, and support stock and administration tasks to ensure a seamless experience across the branch.

Qualifications

• Experience in customer service, retail, hospitality or a similar customer-facing environment.
• Strong communication and interpersonal skills.
• Experience with stock management, stocktaking or inventory processes.
• Good administrative and organisational skills.
• The ability to multitask and manage competing priorities.
• A proactive and team-oriented approach to work.
• Knowledge of retail or shop-front operations.
• Visual merchandising experience.
• Parts, warehousing or inventory exposure.
• Experience supporting ordering or purchasing activities.

Responsibilities

• Delivering exceptional front-of-house customer service.
• Assisting customers with product enquiries and purchases.
• Maintaining showroom presentation and visual merchandising standards.
• Supporting stock control and stocktaking activities.
• Processing orders and coordinating inventory requirements.
• Assisting with branch administration and store documentation.
• Participating in store meetings and supporting operational activities.
• Working closely with the branch team to ensure a seamless customer experience.

Skills

Customer service

Retail experience

Stock management

Visual merchandising

Communication

Organisational skills

Team player

Proactive

Attention to detail

Ordering/Purchasing

Tools

POS system

Stock management software

Job description

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Reporting to Area Manager Customer Service and Logistics, the Administrator – Service Operations you'll be responsible for ensuring our showroom and retail areas are well-presented, organised, and customer-focused while providing exceptional service to customers and internal stakeholders.

Roster

Monday – Friday offering either a 6.5- or 8.5-hour day excluding meal break

Location

Perth Precinct

What you’ll do

• Delivering exceptional front-of-house customer service
• Assisting customers with product enquiries and purchases
• Maintaining showroom presentation and visual merchandising standards
• Supporting stock control and stocktaking activities
• Processing orders and coordinating inventory requirementsAssisting with branch administration and store documentation
• Participating in store meetings and supporting operational activities
• Working closely with the branch team to ensure a seamless customer experience

What you’ll bring

• Experience in customer service, retail, hospitality or a similar customer-facing environment
• Strong communication and interpersonal skills
• Experience with stock management, stocktaking or inventory processes
• Good administrative and organisational skills
• The ability to multitask and manage competing priorities
• A proactive and team-oriented approach to work
• Knowledge of retail or shop-front operations
• Visual merchandising experience
• Parts, warehousing or inventory exposure
• Experience supporting ordering or purchasing activities

Our Benefits inclusive of but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Recommend & Spend – Opportunity to receive a referral bonus up to $5000 for applicable roles.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity

Our Company & Commitment

• With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.
• At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.