Customer Support Manager

WesTrac Cat; Perth; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Parental leave

Novated leasing

Salary sacrificing

Health discounts

Job summary

WesTrac is seeking a Metro-based Customer Support Manager to support key construction customers across the Perth Metro and Northwest WA region. The role focuses on aftermarket support, growing parts and service sales, and maximizing equipment uptime with a low total cost of ownership.

You will spend substantial time on-site with customers, building trusted relationships and delivering tailored solutions that keep their operations running at peak performance.

Qualifications

• Experience in customer-facing roles for heavy equipment is preferred.
• Ability to build and maintain relationships with stakeholders.
• Understanding of Total Cost of Ownership modelling for heavy equipment.
• Strong communication and negotiation skills.

Responsibilities

• Own Your Territory: Manage customer accounts with a structured, proactive approach.
• Drive Sales Success: Work with customers and internal teams to deliver solutions, from consumables to machine rebuilds.
• Stay Connected: Build strong relationships and keep engagement consistent through smart coverage plans.
• Keep It Accurate: Maintain CRM data to support forecasting and reporting.
• Be the Go-To Person: Act as the link between customers and WesTrac/Caterpillar experts.
• Solve Problems Fast: Step in to resolve technical, operational, or financial challenges.

Skills

Machinery knowledge

Commercial acumen

TCO modelling

Communication & negotiation

Autonomous with teams

Organisational skills

Job description

Location: Perth Precinct, WA, AU

Are you a driven self-starter with a passion for machinery, sales, and building strong customer relationships? This is an exciting opportunity to make a real impact as a Metro-based Customer Support Manager (CSM), supporting a portfolio of strategically important construction customers across the Perth Metro and Northwest region of WA.

As a trusted partner to your customers, you'll take ownership of aftermarket support, identify opportunities to grow parts and service sales, and help customers maximise equipment uptime while achieving the lowest possible total cost of ownership. Success in this role is built on relationships, so you'll spend regular time on-site with customers, gaining a deep understanding of their operations and delivering tailored solutions that keep their businesses running at peak performance.

Roster: Monday – Friday 8.5H

What You’ll Do:

• Own Your Territory: Manage customer accounts with a structured, proactive approach.
• Drive Sales Success: Work with customers and internal teams to deliver solutions, from everyday consumables to complete machine rebuilds.
• Stay Connected: Build strong relationships and keep engagement consistent through smart coverage plans.
• Keep It Accurate: Maintain CRM data to support forecasting and reporting.
• Be the Go-To Person: Act as the link between customers and WesTrac/Caterpillar experts.
• Solve Problems Fast: Step in to resolve technical, operational, or financial challenges.

Skills & Experience:

• Strong technical understanding of machinery components and mining equipment, or a genuine passion and willingness to develop expertise in this area.
• Strong commercial acumen with the ability to identify and act on business opportunities.
• Sound knowledge of Total Cost of Ownership (TCO) modelling for heavy mining equipment.
• Proven communication, relationship-building, and negotiation skills, with the ability to influence key stakeholders.
• Highly motivated and adaptable, with the ability to work autonomously while building strong collaborative relationships across teams.
• Excellent organisational skills, with the capacity to manage fluctuating workloads and competing priorities to meet tight deadlines.

Our Benefits include, but not limited to:

• Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
• Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
• Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
• Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity.

Our Company & Commitment

With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.

At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.

Reference Number: 6313