Field Service Appliance Technician | Van & Training

Glen Dimplex AU; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Company vehicle

Tools provided

Mobile phone included

Training & development

Supportive team environment

Global manufacturer

Job summary

Glen Dimplex AU is seeking a field-based appliance service technician to diagnose, repair and service our home appliances across Melbourne. You will attend customer sites with a fully maintained company vehicle, tools and ongoing training.

This role focuses on delivering top-notch service, safety compliance and clear documentation. Ideal candidates have strong fault-finding skills, a trade qualification in electrical/refrigeration or related field, and a valid Australian driver’s licence.

Qualifications

• Previous experience in appliance servicing or a related technical field.
• Strong fault-finding and diagnostic skills.
• Excellent communication and customer service skills.
• Current unrestricted Australian Driver's Licence.
• Full Australian working rights.
• Ability to work independently while managing a mobile service schedule.

Responsibilities

• Attend customer service calls across the Northern suburbs of Melbourne and surrounding areas
• Diagnose and repair domestic appliances, both in and out of warranty
• Deliver exceptional customer service in line with company standards
• Accurately complete service reports and job documentation
• Manage van stock and spare parts inventory
• Process payments for non-warranty repairs when required
• Maintain a safe working environment and adhere to all OH&S requirements
• Build positive relationships with customers and service partners
• Participate in ongoing technical training and development

Skills

Fault-finding

Customer service

Communication

Independent worker

Education

Trade qualification in electrical, refrigeration, gas fitting or related field

Gas Servicing Licence (preferred)

Electrical Disconnect/Reconnect Licence

Job description

Glen Dimplex AU is seeking a field-based appliance service technician to diagnose, repair and service our home appliances across Melbourne. You will attend customer sites with a fully maintained company vehicle, tools and ongoing training.

This role focuses on delivering top-notch service, safety compliance and clear documentation. Ideal candidates have strong fault-finding skills, a trade qualification in electrical/refrigeration or related field, and a valid Australian driver’s licence.