Field Appliance Technician – Repairs & Customer Care

Arisit Pty.; Greater Dandenong; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts on company products

Work with global appliance brands

Exposure to product compliance and int

Job summary

Arisit Pty. is seeking a customer-focused field technician to install, diagnose, service and repair domestic appliances at customer locations across metropolitan and regional areas in Victoria.

You will work in a mobile service environment, with opportunities to assist in workshops when required, handling refrigerators, washers, ovens and more. You will use strong diagnostic skills, read technical drawings, and communicate clearly with customers while managing workloads and keeping accurate

Qualifications

• Strong diagnostic abilities and problem solving in field service.
• Excellent communication with customers and clear reporting.

Responsibilities

• Diagnose faults and complete high-quality appliance repairs.
• Service and maintain products in both in-warranty and out-of-warranty scenarios.
• Test equipment to confirm safe operation and performance.
• Aim to complete repairs during the first customer visit when possible.
• Communicate clearly and professionally with customers.
• Manage scheduled jobs, workloads and travel routes efficiently.
• Complete accurate service reports within required timeframes.
• Record labour, parts used and work completed.
• Assess spare-parts requirements before attending appointments.
• Manage spare-parts stock in the service vehicle.
• Maintain a clean, organised and safe working environment.
• Use PPE and follow safe work practices.

Skills

Diagnostic skills

Customer service

Communication skills

CRM experience

Time management

Education

Trade qualification or certificate in Electrical/Electronics/Appliance Service/Refrigeration/Mechanical trade

Tools

CRM software

Electrical testing tools

Job description

Arisit Pty. is seeking a customer-focused field technician to install, diagnose, service and repair domestic appliances at customer locations across metropolitan and regional areas in Victoria.

You will work in a mobile service environment, with opportunities to assist in workshops when required, handling refrigerators, washers, ovens and more. You will use strong diagnostic skills, read technical drawings, and communicate clearly with customers while managing workloads and keeping accurate