Hybrid Service Technician - Appliances & HVAC (Training)

Fisher & Paykel Appliances; Melbourne; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Product discounts

Training & development

Collaborative team

Global opportunities

Career development

Job summary

Fisher & Paykel Appliances is seeking Hybrid Service Technicians to join our Service Operations team across NSW, VIC and QLD. This hands-on role combines technical expertise with outstanding customer service as you diagnose faults, complete repairs, and provide expert advice in customers' homes and service locations.

You will work across appliances and HVAC-related systems where licensed, maintain accurate records, manage van stock and tools, and collaborate with support and training teams to

Qualifications

• Experience diagnosing and repairing products in a customer-facing technical service environment.
• HVAC, refrigeration, appliance servicing, electrical, gas, plumbing, or related technical trade experience.
• Strong fault-finding and troubleshooting skills.
• Ability to work independently and manage your own schedule effectively.
• Excellent customer service and communication skills.

Responsibilities

• Deliver outstanding customer experiences while representing the Fisher & Paykel brand in customers' homes.
• Diagnose, troubleshoot, repair, and test appliances and other supported products within your training, capability, and licensing requirements.
• Clearly explain diagnoses, recommendations, and repair outcomes to customers.
• Use approved diagnostic tools, technical information, and repair methods to achieve high-quality outcomes.
• Maintain accurate job records, service documentation, and parts usage information.
• Manage van stock, tools, testing equipment, and company assets responsibly.
• Work collaboratively with technical support, service operations, and training teams to resolve customer issues.
• Identify recurring product or service issues and provide feedback to support continuous improvement.
• Maintain the highest standards of safety, compliance, and professionalism at all times.

Skills

Fault finding

Troubleshooting

Customer service

Independent work

Communication

Education

Licences/Registrations

Driver’s licence

Tools

Service management tools

Job description

Fisher & Paykel Appliances is seeking Hybrid Service Technicians to join our Service Operations team across NSW, VIC and QLD. This hands-on role combines technical expertise with outstanding customer service as you diagnose faults, complete repairs, and provide expert advice in customers' homes and service locations.

You will work across appliances and HVAC-related systems where licensed, maintain accurate records, manage van stock and tools, and collaborate with support and training teams to