Field Sales Support & Operations Manager

DuluxGroup (Australia) Pty Ltd; Melbourne; On-site; AUD 85,000 - 105,000; Full time

Benefits offered by this job

Exclusive discounts on DuluxGroup and

Fitness Passport partnership

20 weeks paid parental leave (primary)

2 weeks partner leave

Learning, development and career paths

Wellbeing Hub and EAP

Recognition programs

Job summary

YatesGroup is seeking a Business Support Manager to keep our field sales team connected, organised and equipped to deliver a great customer experience. You’ll work with the National Sales Manager, field reps, customers and internal teams to coordinate enquiries, orders, promotions, launches and seasonal campaigns.

You’ll own key activities such as the annual price rise process, CRM data quality and sales reporting, turning accurate information and solid coordination into practical support for

Qualifications

• Experience in sales support or similar business support roles across multiple stakeholders.
• Strong customer service and relationship-building skills across phone, email and digital channels.
• Excellent organisation and prioritisation skills with the ability to balance requests and deadlines with accuracy.

Responsibilities

• Coordinate customer enquiries, orders, promotions, product launches and campaigns across multiple stakeholders.
• Own annual price rise process, CRM data quality and sales reporting.
• Provide practical support to field sales teams to improve customer experience.

Skills

Sales support

Customer service

Stakeholder management

CRM data quality

Sales reporting

Tools

CRM software

Job description

YatesGroup is seeking a Business Support Manager to keep our field sales team connected, organised and equipped to deliver a great customer experience. You’ll work with the National Sales Manager, field reps, customers and internal teams to coordinate enquiries, orders, promotions, launches and seasonal campaigns.

You’ll own key activities such as the annual price rise process, CRM data quality and sales reporting, turning accurate information and solid coordination into practical support for