Business Support Manager

DuluxGroup; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Product discounts

Fitness Passport

Parental leave 20 weeks

Career development

Wellbeing support

Recognition programs

Job summary

YatesGroup, part of DuluxGroup Ltd., seeks a Business Support Manager to keep our field sales team connected, organised and equipped to deliver a great customer experience. You’ll coordinate customer enquiries, orders, promotions, product launches and seasonal campaigns in collaboration with the National Sales Manager and internal teams.

You’ll also take ownership of the annual price rise process, CRM data quality and sales reporting, turning accurate information and strong coordination into

Qualifications

• Demonstrated experience in sales support and customer service across multiple stakeholders.
• Strong customer service and relationship-building skills across phone, email and digital channels.
• Excellent organisation and prioritisation skills with ability to balance requests and deadlines while maintaining accuracy.
• Clear and professional written and verbal communication skills with attention to detail.
• A collaborative, solutions-focused approach and the initiative to coordinate issues through to resolution.

Responsibilities

• Coordinate customer enquiries, orders, promotions, product launches and seasonal campaigns.
• Work closely with field sales team and internal stakeholders to support day-to-day sales operations.
• Own activities including annual price rise process, CRM data quality and sales reporting.

Skills

Sales support

Customer service

Relationship-building

Organisational skills

Written communication

Verbal communication

Collaboration

Job description

What You’ll Be Doing

Join YatesGroup as a Business Support Manager and play a pivotal role in keeping our field sales team connected, organised and equipped to deliver a great customer experience. Working closely with the National Sales Manager, field sales representatives, customers and internal teams, you’ll be at the centre of the day-to-day sales operation, coordinating customer enquiries, orders, promotions, product launches and seasonal campaigns. You’ll also take ownership of key activities including the annual price rise process, CRM data quality and sales reporting, turning accurate information and strong coordination into practical support for the team. This is a varied role where your organisation, initiative and customer focus will have a visible impact across the business.

Our Benefits

• Exclusive discounts on DuluxGroup products and partner offers
• Stay active anytime, anywhere through our partnership with Fitness Passport
• 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
• Market leading learning, development and career pathways
• Access to our Wellbeing Hub and full EAP support
• Recognition programs that celebrate your impact

What We’re Looking For

• Demonstrated experience in sales support, customer service or a similar business support role, with confidence working across multiple stakeholders.
• Strong customer service and relationship-building skills across phone, email and digital channels.
• Excellent organisation and prioritisation skills, with the ability to balance multiple requests and deadlines while maintaining accuracy.
• Clear and professional written and verbal communication skills, paired with strong attention to detail.
• A collaborative, solutions-focused approach, with the initiative to coordinate issues through to resolution and work confidently across different teams.

About Us

At Yates, we don’t just grow gardens - we grow people, ideas, and communities. We have over 130 years of heritage and the #1 gardening brand in Australia and New Zealand, trusted by generations of growers. The Yates Group also includes Seasol, Munns, and Hortico, all trusted names in garden care.

But we’re more than just Yates. As part of the DuluxGroup, we are connected to a family of iconic, market-leading brands that protect, maintain and enhance the spaces and places in which we live and work.

Our real secret? Our people. We’re proud of the awesome culture we’ve built that is authentic, collaborative, inclusive, and full of energy. So, if you're driven by purpose and want to make a meaningful impact, this is where you belong.

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.