Sales Operations & Support Manager - Flexible Work

DuluxGroup Ltd.; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Product discounts

Fitness Passport

Parental leave 20 weeks

Career development

Wellbeing support

Recognition programs

Job summary

YatesGroup, part of DuluxGroup Ltd., seeks a Business Support Manager to keep our field sales team connected, organised and equipped to deliver a great customer experience. You’ll coordinate customer enquiries, orders, promotions, product launches and seasonal campaigns in collaboration with the National Sales Manager and internal teams.

You’ll also take ownership of the annual price rise process, CRM data quality and sales reporting, turning accurate information and strong coordination into

Qualifications

• Demonstrated experience in sales support and customer service across multiple stakeholders.
• Strong customer service and relationship-building skills across phone, email and digital channels.
• Excellent organisation and prioritisation skills with ability to balance requests and deadlines while maintaining accuracy.
• Clear and professional written and verbal communication skills with attention to detail.
• A collaborative, solutions-focused approach and the initiative to coordinate issues through to resolution.

Responsibilities

• Coordinate customer enquiries, orders, promotions, product launches and seasonal campaigns.
• Work closely with field sales team and internal stakeholders to support day-to-day sales operations.
• Own activities including annual price rise process, CRM data quality and sales reporting.

Skills

Sales support

Customer service

Relationship-building

Organisational skills

Written communication

Verbal communication

Collaboration

Job description

YatesGroup, part of DuluxGroup Ltd., seeks a Business Support Manager to keep our field sales team connected, organised and equipped to deliver a great customer experience. You’ll coordinate customer enquiries, orders, promotions, product launches and seasonal campaigns in collaboration with the National Sales Manager and internal teams.

You’ll also take ownership of the annual price rise process, CRM data quality and sales reporting, turning accurate information and strong coordination into