Business Support Manager

Dulux Group; Melbourne; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Exclusive discounts

Fitness Passport

Parental leave 20 weeks

Partner leave 2 weeks

Learning & development

Wellbeing Hub & EAP

Recognition programs

Job summary

YatesGroup in Australia is seeking a Business Support Manager to keep the field sales team connected, organized and equipped to deliver a great customer experience. You’ll work with the National Sales Manager, field reps, customers and internal teams to coordinate enquiries, orders, promotions, launches and seasonal campaigns.

This role owns the annual price rise process, CRM data quality and sales reporting, turning accurate information and strong coordination into practical support.

Qualifications

• Demonstrated experience in sales support, customer service or a similar business support role, with confidence working across multiple stakeholders.
• Strong customer service and relationship-building skills across phone, email and digital channels.
• Excellent organisation and prioritisation skills, with the ability to balance multiple requests and deadlines while maintaining accuracy.
• Clear and professional written and verbal communication skills, paired with strong attention to detail.
• A collaborative, solutions-focused approach, with the initiative to coordinate issues through to resolution and work confidently across different teams.

Responsibilities

• Coordinate customer enquiries, orders, promotions, product launches and seasonal campaigns.
• Own the annual price rise process, CRM data quality and sales reporting.
• Provide practical support to the field sales team and internal teams.
• Maintain accurate information and high levels of coordination across departments.
• Deliver a great customer experience and help drive sales performance.

Skills

Sales support experience

Customer service

Relationship building

Organization

Communication skills

Tools

CRM tools

Job description

Join YatesGroup as a Business Support Manager and play a pivotal role in keeping our field sales team connected, organised and equipped to deliver a great customer experience. Working closely with the National Sales Manager, field sales representatives, customers and internal teams, you’ll be at the centre of the day-to-day sales operation, coordinating customer enquiries, orders, promotions, product launches and seasonal campaigns. You’ll also take ownership of key activities including the annual price rise process, CRM data quality and sales reporting, turning accurate information and strong coordination into practical support for the team. This is a varied role where your organisation, initiative and customer focus will have a visible impact across the business.

Exclusive discounts on DuluxGroup products and partner offers

Stay active anytime, anywhere through our partnership with Fitness Passport

20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one

Market leading learning, development and career pathways

Access to our Wellbeing Hub and full EAP support

Recognition programs that celebrate your impact

What We’re Looking for

Demonstrated experience in sales support, customer service or a similar business support role, with confidence working across multiple stakeholders.

Strong customer service and relationship-building skills across phone, email and digital channels.

Excellent organisation and prioritisation skills, with the ability to balance multiple requests and deadlines while maintaining accuracy.

Clear and professional written and verbal communication skills, paired with strong attention to detail.

A collaborative, solutions-focused approach, with the initiative to coordinate issues through to resolution and work confidently across different teams.

About Us

At Yates, we don’t just grow gardens - we grow people, ideas, and communities. We have over 130 years of heritage and the #1 gardening brand in Australia and New Zealand, trusted by generations of growers. The Yates Group also includes Seasol, Munns, and Hortico, all trusted names in garden care.

But we’re more than just Yates. As part of the DuluxGroup, we are connected to a family of iconic, market-leading brands that protect, maintain and enhance the spaces and places in which we live and work.

Our real secret? Our people. We’re proud of the awesome culture we’ve built that is authentic, collaborative, inclusive, and full of energy. So, if you're driven by purpose and want to make a meaningful impact, this is where you belong.

Why Join Us?

Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’

With origins dating back to 1918, we are a leading marketer and manufacturer of iconic brands such as Dulux, Selleys, Cabots, Yates and B&D to name a few.

By joining us, you will be a part of a long term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.