Field Maintenance & Customer Support Engineer, Australia

DTN; City Of Stirling; On-site; AUD 62,000 - 82,000; Full time

Benefits offered by this job

Competitive Salary

Superannuation Contributions

Unlimited access to 13k+ courses via学习

Employee Assistance Program (EAP)

Job summary

DTN in Australia is seeking a Maintenance & Customer Support Engineer to ensure the smooth operation, reliability, and performance of equipment, systems, and software while delivering exceptional technical support to customers. This dual role blends hands-on maintenance with strong communication, training, and proactive problem solving, with travel across national and international sites as needed.

This role requires Australian permanent residency or citizenship, willingness to travel up to 60%

Qualifications

• Bachelor’s degree in Electronics Engineering, Instrumentation and Control, or related technical field.
• Excellent problem-solving and analytical skills.
• Clear and empathetic communication abilities for customer interaction.
• Ability to work independently and manage multiple priorities.
• Familiarity with maintenance management systems and customer support tools.
• Willingness to travel, including regional and remote locations throughout Australia.
• English fluent.
• Previous experience in roles involving IT smart devices is a plus.
• Familiarity with weather stations, data loggers, or instrumentation and control is a plus.
• Experience in the aviation industry is plus.

Responsibilities

• Ensures success in the installation and/or resolution of technical matters, system software and/or hardware failures, product performance issues and user quality improvements.
• Performs field based preventative maintenance services using standard procedures and practices.
• Diagnose, troubleshoot, and resolve technical issues reported by customers via phone, email, or onsite visits.
• Maintain accurate service records, maintenance logs, and customer interaction reports.
• Collaborate with engineering, product, and operations teams to escalation and resolve complex issues.
• Provide training and guidance to customers on proper usage, care, and troubleshooting of products.
• Monitor system performance and recommend upgrades or improvements.
• Ensure compliance with safety standards, operational procedures, and quality guidelines.
• Provides positive customer experience.
• Collaborating across interdisciplinary teams

Skills

Problem solving

Analytical skills

Customer communication

Independent worker

Maintenance systems

Travel willingness

English fluency

IT device knowledge

Weather instrumentation knowledge

Aviation industry experience

Education

Bachelor's degree in Electronics Engineering/Instrumentation/Control

Tools

Maintenance management systems

Customer support tools

Job description

DTN in Australia is seeking a Maintenance & Customer Support Engineer to ensure the smooth operation, reliability, and performance of equipment, systems, and software while delivering exceptional technical support to customers. This dual role blends hands-on maintenance with strong communication, training, and proactive problem solving, with travel across national and international sites as needed.

This role requires Australian permanent residency or citizenship, willingness to travel up to 60%