Maintenance and Customer Support Engineer

DTN; City Of Stirling; On-site; AUD 62,000 - 82,000; Full time

Benefits offered by this job

Competitive Salary

Superannuation Contributions

Unlimited access to 13k+ courses via学习

Employee Assistance Program (EAP)

Job summary

DTN in Australia is seeking a Maintenance & Customer Support Engineer to ensure the smooth operation, reliability, and performance of equipment, systems, and software while delivering exceptional technical support to customers. This dual role blends hands-on maintenance with strong communication, training, and proactive problem solving, with travel across national and international sites as needed.

This role requires Australian permanent residency or citizenship, willingness to travel up to 60%

Qualifications

• Bachelor’s degree in Electronics Engineering, Instrumentation and Control, or related technical field.
• Excellent problem-solving and analytical skills.
• Clear and empathetic communication abilities for customer interaction.
• Ability to work independently and manage multiple priorities.
• Familiarity with maintenance management systems and customer support tools.
• Willingness to travel, including regional and remote locations throughout Australia.
• English fluent.
• Previous experience in roles involving IT smart devices is a plus.
• Familiarity with weather stations, data loggers, or instrumentation and control is a plus.
• Experience in the aviation industry is plus.

Responsibilities

• Ensures success in the installation and/or resolution of technical matters, system software and/or hardware failures, product performance issues and user quality improvements.
• Performs field based preventative maintenance services using standard procedures and practices.
• Diagnose, troubleshoot, and resolve technical issues reported by customers via phone, email, or onsite visits.
• Maintain accurate service records, maintenance logs, and customer interaction reports.
• Collaborate with engineering, product, and operations teams to escalation and resolve complex issues.
• Provide training and guidance to customers on proper usage, care, and troubleshooting of products.
• Monitor system performance and recommend upgrades or improvements.
• Ensure compliance with safety standards, operational procedures, and quality guidelines.
• Provides positive customer experience.
• Collaborating across interdisciplinary teams

Skills

Problem solving

Analytical skills

Customer communication

Independent worker

Maintenance systems

Travel willingness

English fluency

IT device knowledge

Weather instrumentation knowledge

Aviation industry experience

Education

Bachelor's degree in Electronics Engineering/Instrumentation/Control

Tools

Maintenance management systems

Customer support tools

Job description

For decades, DTN has been the silent force behind some of the world's most critical industries- helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights- enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don't follow trends- we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we're accelerating growth and expanding our global footprint. Our purpose-built solutions- powered by AI and honed by decades of vertical expertise- are helping some of the world's most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description:

The Maintenance & Customer Support Engineer ensures the smooth operation, reliability, and performance of equipment, systems, and software while delivering exceptional technical support to customers. This dual role combines hands‑on maintenance expertise with strong communication skills to resolve issues efficiently and maintain high customer satisfaction.

Please note: We'd love to consider everyone, but this role is limited to candidates with Australian permanent residency status or Australian citizenship due to compliance and work authorization requirements.

What you will be responsible for:

• Ensures success in the installation and/or resolution of technical matters, system software and/or hardware failures, product performance issues and user quality improvements.
• Performs field based preventative maintenance services using standard procedures and practices.
• Diagnose, troubleshoot, and resolve technical issues reported by customers via phone, email, or onsite visits.
• Maintain accurate service records, maintenance logs, and customer interaction reports.
• Collaborate with engineering, product, and operations teams to escalation and resolve complex issues.
• Provide training and guidance to customers on proper usage, care, and troubleshooting of products.
• Monitor system performance and recommend upgrades or improvements.
• Ensure compliance with safety standards, operational procedures, and quality guidelines.
• Provides positive customer experience.
• Collaborating across interdisciplinary teams

What you will bring to the role:

• Bachelor's degree in Electronics Engineering, Instrumentation and Control, or related technical field.
• Excellent problem-solving and analytical skills.
• Clear and empathetic communication abilities for customer interaction.
• Ability to work independently and manage multiple priorities.
• Familiarity with maintenance management systems and customer support tools.
• Willingness to travel, including regional and remote locations throughout Australia.
• English fluent.
• Previous experience in roles involving IT smart devices is a plus.
• Familiarity with weather stations, data loggers, or instrumentation and control is a plus.
• Experience in the aviation industry is plus.
• This role requires availability for both national and international travel, typically around 30%, with peaks of up to 60% depending on service demand, project execution, and client needs. Travel is driven by client and operational needs and is planned in advance whenever possible. Efforts are made to balance travel intensity and ensure adequate rest periods.

Ideal Candidate:

A proactive, detail-oriented professional who thrives in both technical and customer-facing environments, with a passion for solving problems and building lasting client relationships.

What you can expect from DTN:

• Competitive Salary
• Superannuation Contributions
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

Compensation

The targeted hiring base pay range for this position is between AUD 61,500 and AUD 82,000 annually. DTN is a pay-for-performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

About DTN:

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights- empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value clarity, trust, and action. We're a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters - and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.
• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.
• Future-Forward: We see what's coming- and we're ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at [e-mail] to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.