Field IT Support Specialist – Onsite, End-User Champion

Collaborate Recruitment; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Collaborate Recruitment is seeking a Field Services Analyst to provide onsite IT support in the Sydney area. You will act as the face of IT for the Sydney office and help deliver a high-quality digital workplace experience at site level.

The role involves proactively improving end-user productivity, acting as a trusted liaison between business operations and IT services, and identifying recurring issues to drive site-level improvements across NSW.

Qualifications

• Previous experience in Desktop Support / Field Service Support
• ITIL Foundation Certified, or strong knowledge and experience of working in an ITIL environment
• Knowledge of emerging technology trends such as: Endpoint Management (Intune, Autopilot), Modern Workplace (M365, Teams, OneDrive), Identity & access basics (Azure AD / Entra), Hardware lifecycle & asset management automation
• Demonstrated resilience and ability to quickly engage with change
• Ability to positively support and encourage others through changeAn excellent understanding of how technology can enable business process to drive business benefit.
• Stakeholder engagement and influencing skills
• Demonstrated ability to mix professionally and build effective relationships at all levels internally and externally
• Exceptional Customer Service skills

Responsibilities

• Provide onsite IT support and be the face of IT for the Sydney office.
• Deliver a high-quality digital workplace experience at site level and proactively improve end-user productivity.
• Act as a trusted advisor linking business operations with IT services.
• Identify recurring issues to eliminate root causes and drive site-level service improvements.

Skills

Desktop Support

Field Service

ITIL Foundation

Intune

Autopilot

Microsoft 365

Azure AD

Entra

Asset Management

Customer Service

Stakeholder Engagement

Job description

Collaborate Recruitment is seeking a Field Services Analyst to provide onsite IT support in the Sydney area. You will act as the face of IT for the Sydney office and help deliver a high-quality digital workplace experience at site level.

The role involves proactively improving end-user productivity, acting as a trusted liaison between business operations and IT services, and identifying recurring issues to drive site-level improvements across NSW.